AMELIA DUONG
PHILADELPHIA,PA
Summary
Results-driven operations management professional with proven track record in streamlining processes and driving efficiency. Strong focus on team collaboration and adaptability, ensuring reliable performance in dynamic environments. Skilled in strategic planning, resource allocation, and project management. Known for leadership, communication, and problem-solving abilities to achieve organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager of Operations
BROWN STREET COFFEE
01.2023 - 09.2024
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Enhanced operational efficiency by streamlining workflow processes and implementing new scheduling systems.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
Administrative Assistant
Chima Steakhouse
11.2021 - 01.2023
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Head Barista /Opening Manager
SURAYA
01.2019 - 03.2020
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Ensured adherence to company policies and safety regulations, maintaining a safe working environment for all team members.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
JR MASTERMAN
PHILADELPHIASkills
Inventory Control
Process Improvements
Staff Development
Schedule Management
Health and safety compliance
Organizational Management
Workflow Optimization
Office Administration
Time Management
Certification
- SERVSAFE CERTIFIED - 6/2023-6/2028
Timeline
Manager of Operations
BROWN STREET COFFEE
01.2023 - 09.2024
Administrative Assistant
Chima Steakhouse
11.2021 - 01.2023
Head Barista /Opening Manager
SURAYA
01.2019 - 03.2020
- SERVSAFE CERTIFIED - 6/2023-6/2028
High School Diploma -
JR MASTERMAN
Similar Profiles
Vivianne NashVivianne Nash
Barista at Brown Dog Coffee CompanyBarista at Brown Dog Coffee Company
Saraijah BarnesSaraijah Barnes
Founder at Brown Sugar n' Coffee Inc.Founder at Brown Sugar n' Coffee Inc.
Sokleap RinSokleap Rin
Barista at Brown CoffeeBarista at Brown Coffee