Amelia Galloup
Granger,IN
Summary
Accomplished Assistant Manager at Pacific Sunwear, adept in retail operations and customer relations, enhanced store performance through effective team motivation and workload management. Excelled in maintaining high service standards, achieving significant reductions in cash discrepancies. Skilled in money handling and fostering positive customer experiences, consistently promoting a productive and welcoming environment.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Pacific Sunwear
6501 Grape Rd, Mishawaka, IN
04.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Barista
Simon Property Group Starbucks
6501 Grape Rd, Mishawaka IN
05.2022 - 10.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Host
Flattop Grill
6501 Grape Rd, Mishawaka, IN
06.2021 - 09.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Marketing, Art Studio, Business
Saint Mary’s College
Notre Dame, INAcademic Honors Diploma -
Penn High School
Mishawaka, IN06.2024
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Workload Management
- Retail Operations
Additional Information
I play the violin and have been in orchestra for 6 years.
Timeline
Assistant Manager
Pacific Sunwear
04.2023 - Current
Barista
Simon Property Group Starbucks
05.2022 - 10.2023
Host
Flattop Grill
06.2021 - 09.2022
Marketing, Art Studio, Business
Saint Mary’s College
Academic Honors Diploma -
Penn High School