Amelia Grow
Allendale,MI
Summary
Dynamic professional with a strong background in customer service and team management, with restaurant experience. Proven ability to enhance customer experiences through exceptional communication and food safety practices. Skilled in cash handling and adept at adapting to diverse customer needs, ensuring satisfaction during peak hours.
Overview
3
3
years of professional experience
Work History
FOH Lead
Lake Michigan Beach Ice Cream and Eatery
03.2025 - 09.2025
- Assisted in managing front-of-house operations, ensuring smooth customer service experience
- Adapted quickly to various customer needs and preferences during peak hours.
- Served food and beverages promptly with focused attention to customer needs.
Reading and Literacy Tutor
AmeriCorps
09.2024 - 05.2025
- Developed personalized lesson plans to enhance student literacy skills.
- Adapted instructional strategies to meet diverse learning needs of students.
- Assessed reading comprehension and vocabulary of students.
Barista
Biggby
01.2023 - 01.2023
- Maintained cleanliness and organization of workstations in compliance with health and safety standards.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Operated espresso machines, grinders, and other coffee equipment with proficiency.
Education
Master of Science - Speech-Language Pathology
Grand Valley State University
Allendale, MI05-2028
Skills
- Exceptional communication
- Team management
- Cash handling proficiency
- Strong work ethic
- Exceptional customer service
- Problem-solving
Timeline
FOH Lead
Lake Michigan Beach Ice Cream and Eatery
03.2025 - 09.2025
Reading and Literacy Tutor
AmeriCorps
09.2024 - 05.2025
Barista
Biggby
01.2023 - 01.2023
Master of Science - Speech-Language Pathology
Grand Valley State University
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