Genevieve Urban
Clinton,MI
Summary
Enthusiastic professional with many years of experience in the hospitality industry. Strong leadership skills, problem solving skills, and communication skills. Able to work independently and as part of a team reliably and efficiently. Excels in adaptability and grows from every experience, ensuring a great experience for customers while maintaining good relationships and rapport with coworkers and higher ups.
Overview
2
2
years of professional experience
Work History
FOH Lead
Miss Kim- Zingermans
Ann Arbor, Michigan
04.2026 - Current
- Trained front-of-house team on menu knowledge and service standards to improve guest satisfaction.
- Supervised front-of-house staff, ensuring efficient operations and quality service delivery.
- Led front-of-house service for Miss Kim, optimizing dining room flow and enhancing guest seating experience.
- Resolved guest concerns with calm, professional service in a fast-paced setting.
Assistant FOH Manager
StoryPoint Senior Living
Saline, Michigan
10.2024 - 11.2025
- Oversaw daily restaurant operations, ensuring quality standards and customer satisfaction.
- Interviewed, hired and trained new employees.
- Addressed resident concerns and coordinated with senior living departments for effective resolution.
- Fostered a supportive environment for residents during critical transitions.
Education
High School Diploma -
Clinton High School
Clinton, MI05-2026
Some College (No Degree) - Biochemistry
Eastern Michigan University
Ypsilanti, MI10-2026
Skills
- Laboratory techniques
- Sample preparation
- Microsoft Excel
- Attention to detail
- Customer service
- Exceptional communication
- Team management
- Strong leadership
- Training and mentoring
- Professional appearance
- Guest relations
- Multitasking capacity
Timeline
FOH Lead
Miss Kim- Zingermans
04.2026 - Current
Assistant FOH Manager
StoryPoint Senior Living
10.2024 - 11.2025
High School Diploma -
Clinton High School
Some College (No Degree) - Biochemistry
Eastern Michigan University