Summary
Overview
Work History
Education
Skills
Timeline
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Amelia Guarneros Gaetz

Monroe,WI

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

19
19
years of professional experience

Work History

Sr. Member Service Representative

Marine Credit Union
06.2022 - Current
  • Trained new personnel regarding company operations, policies and services.
  • Enhanced team productivity, effectively delegating tasks to ensure smooth operations.
  • Managed escalated issues adeptly, negotiating resolutions that balanced both member needs and business objectives.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Opened customer accounts and provided deposit and withdrawal receipts.

Cafeteria Worker

SSM Health
08.2021 - 06.2022
  • Assisted customers with carry-out service.
  • Restocked condiments, beverages and utensils per expected use levels.
  • Streamlined cafeteria operations by organizing supplies, stocking shelves, and maintaining clean workspaces.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Contributed to a safe, inclusive work environment by consistently adhering to company policies and demonstrating respect for all team members and customers.
  • Maintained a welcoming atmosphere by keeping dining areas clean, organized, and well-stocked throughout shifts.
  • Processed payments for orders and provided customers with change.
  • Handled special dietary requests from customers with care, ensuring their needs were met while adhering to established protocols.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Managed cash register transactions accurately, ensuring all financial responsibilities were met with precision and consistency.
  • Established rapport with customers by providing friendly and attentive service.
  • Assisted wait staff with timely food delivery and guest requests.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas
  • Served food according to temperature, safety and presentation guidelines.

Packing Handler

Klondike Cheese
03.2020 - 08.2021
  • Sealed containers and packages with glue, tape or other materials.
  • Executed month-end inventory counts to identify discrepancies.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Reduced product damage rates through careful handling and proper packaging materials usage.
  • Operated shrink wrap, banding and other wrapping machines.
  • Loaded items onto conveyor belts and pallets.
  • Utilized adhesive labels and other materials to package items.
  • Loaded and unloaded items from production line.
  • Assembled boxes, cartons and containers to package items.

Manager

McDonald's Restaurant
08.2005 - 03.2021
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Accomplished multiple tasks within established timeframes.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Cross-trained existing employees to maximize team agility and performance.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Defined clear targets and objectives and communicated to other team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established team priorities, maintained schedules and monitored performance.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Onboarded new employees with training and new hire documentation.

Education

No Degree - Accounting

Rasmussen College
St. Cloud, Mn
06.2024

Skills

  • POS Systems and Ordering Platforms
  • Policies and Procedures Adherence
  • Understanding Customer Needs
  • Policy understanding
  • Customer Relations
  • Relationship Building
  • Product Education
  • Order and Refund Processing
  • Training development aptitude
  • Retail store support
  • Customer service expertise
  • Microsoft Office

Timeline

Sr. Member Service Representative

Marine Credit Union
06.2022 - Current

Cafeteria Worker

SSM Health
08.2021 - 06.2022

Packing Handler

Klondike Cheese
03.2020 - 08.2021

Manager

McDonald's Restaurant
08.2005 - 03.2021

No Degree - Accounting

Rasmussen College

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Amelia Guarneros Gaetz