Amelia Hagan
Austin,TX
Summary
Ambitious and driven with experience in fast-paced settings. Committed to providing friendly and professional service to customers to maintain satisfaction.
Strong problem-solving and customer service skills. Experienced in leading the team, being a team player, and creating a pleasant work environment.
Extremely organized, dependable, and quick to learn; with a positive attitude.
Overview
4
4
years of professional experience
Work History
FOH Manager
Good Luck Grill
09.2022 - 04.2024
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Train new hires
- Keep restaurant in pristine conditions
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Responsible for putting in orders with distributors
- Opening/Closing restaurant
- Providing excellent customer service
Manager
Wendy’s
10.2020 - 09.2022
- Closing store
- Making schedules
- Ensuring safety of employees
- Having full knowledge of operations
- Excellent Customer Service
- Interviewing/Hiring
Education
Some College (No Degree) - Business Administration
Austin Community College
Austin, TXSkills
- Complaint Handling
- Guest Relations
- Customer Service
- Register
- Training and coaching
- Restaurant Operations
- Quick Learner
- Staff Supervision
- Policy Enforcement
- Staff Management
- Conflict Resolution
- Relationship Building
- Money Handling
Timeline
FOH Manager
Good Luck Grill
09.2022 - 04.2024
Manager
Wendy’s
10.2020 - 09.2022
Some College (No Degree) - Business Administration
Austin Community College
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