Amelia James

Deliver elevated guest service by managing check-ins, reservations, and guest accounts while addressing inquiries, special requests, and concerns with professionalism and efficiency. Collaborate with cross-functional departments to ensure seamless daily operations and exceptional guest experiences. Support concierge-style services by providing detailed information on resort amenities and local attractions, while actively promoting resort offerings to enhance guest satisfaction and contribute to revenue growth. Maintain high hospitality standards to create positive, memorable stays.

Successfully led daily shift operations by supervising team members, ensuring efficient service execution, and addressing guest concerns with professionalism. Maintained high standards of food safety, cleanliness, and brand consistency while supervising up to three team members per shift. Supported catering operations and event orders, contributing to seamless service delivery, consistent quality, and full compliance with health and safety regulations.