Amelia-Jazmin Valdivia
Sanger,CA
Summary
Results-driven professional skilled in customer relationship management and effective communication. Demonstrated ability to resolve complaints swiftly, contributing to increased customer satisfaction and loyalty. Ready to leverage these strengths to enhance service delivery and support business goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Walmart
Sanger, CA
04.2018 - Current
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Resolved customer complaints promptly, enhancing overall satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Built strong customer relationships through personalized assistance and responsive support.
- Managed cash register operations and processed transactions accurately.
- Guided customers through billing procedures and payment options, ensuring clarity and accuracy.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Handled returns and exchanges while following company policies.
- Trained new employees on customer service protocols and systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Skills
- Customer relationship management
- Issue resolution
- Customer satisfaction analysis
- Transaction processing
- Invoice processing
- Satisfaction analysis
- Communication skills
- Staff training
- Multi-line telephone operations
- Problem-solving
- Staff education and training
- Verbal and written communication
Languages
Spanish
Professional
Timeline
Customer Service Representative
Walmart
04.2018 - Current