Amelia Johnson
Palos Park,IL
Summary
Results-driven team player with excellent multitasking and time management abilities. Skilled at promoting and meeting organizational goals, and successful at creating positive experiences to strengthen team collaboration and promote customer loyalty. Familiar with the foodservice industry. Highly adaptable and welcoming to new processes and procedures.
Overview
6
6
years of professional experience
Work History
Volunteer Animal Care Technician
Animals for Awareness
03.2021 - Current
- Improved animal health by administering medications, vaccines, and performing routine medical procedures.
- Maintained clean and safe living environments for animals by conducting regular inspections and cleaning enclosures thoroughly.
- Ensured proper nutrition for over 20 various species by preparing specialized diets and feeding schedules.
- Provided compassionate care to approximately 75 animals by giving attention, grooming, and socialization opportunities.
- Enhanced facility operations by maintaining accurate records of animal health, treatments, and daily activities.
- Collaborated with colleagues to develop effective enrichment activities designed to stimulate natural behaviors in all captive animals.
Teacher's Aide
Triple R Childcare
07.2023 - 10.2023
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Interacted with children one-on-one and in small groups of 7-15 children to enhance and support learning activities.
- Supported student physical, mental, and social development using classroom games and activities.
- Communicated with parents to inform about child's progress and classroom behavior.
- Encouraged children to interact with each other and participate in group activities.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Organized snack time and nap hours.
Server/Cashier/Hostess
Eagle Restaurant
01.2022 - 06.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Assistant Chocolatier
Louisa And Millies Chocolates
01.2018 - 01.2022
- Enhanced customer satisfaction by creating visually appealing and delicious chocolate products.
- Streamlined production processes for increased efficiency and reduced waste in the chocolatier workspace.
- Trained new employees on company protocols, safety procedures and chocolate making techniques resulting in seamless integration into the team.
- Maintained strict adherence to food safety standards during all stages of production, ensuring top-notch product quality.
- Conducted regular inventory checks for efficient stock management, minimizing ingredient spoilage or shortages.
- Packaged chocolate items for delivery or pickup.
- Made confections by hand and ordered ingredients from suppliers.
- Kept work areas clean, neat and organized to promote safety, productivity and team success.
Education
Cosmetology
Technology Center of DuPage
Addison, IL02.2021
High School Diploma -
Downers Grove North High School
Downers Grover, IL05.2021
Skills
- Customer Service
- Problem-Solving
- Staff Mentoring
- Payment Processing
- Work Task Prioritization
- Policies and Procedures
- Customer Relations
- Verbal and Written Communication
- Appointment Scheduling
- Critical Thinking
- Teamwork and Collaboration
- Customer Communication
- Problem Identification
Timeline
Teacher's Aide
Triple R Childcare
07.2023 - 10.2023
Server/Cashier/Hostess
Eagle Restaurant
01.2022 - 06.2023
Volunteer Animal Care Technician
Animals for Awareness
03.2021 - Current
Assistant Chocolatier
Louisa And Millies Chocolates
01.2018 - 01.2022
Cosmetology
Technology Center of DuPage
High School Diploma -
Downers Grove North High School