Amelia Kimbrough
Olive Branch,MS
Summary
Accomplished professional with a proven track record in high-volume dining and exceptional customer service, notably at Mama Rosa's Mexican Restaurant. Skilled in guest engagement and cash handling, I excel in environments requiring strong work ethic and memory retention. Demonstrated ability to enhance customer satisfaction and streamline operations, contributing to significant organizational growth. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Motivated Server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
10
10
years of professional experience
Work History
Server
Mama Rosa's Mexican Resturant
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Insurance Producer
Laura McKay - State Farm Insurance
03.2024 - Current
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Conducted thorough needs assessments for prospective clients, identifying gaps in their current coverage plans.
- Adhered to all regulations for insurance sales.
- Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance in all transactions.
Host/Cashier/Server
Seafood Junction
10.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Director of Operations
JDM Logistics Goup, LLC
05.2020 - 03.2024
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Warehouse Office Manager
Fulmer Logistics Group
04.2016 - 05.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Server
Double J Smokehouse and Grill
01.2015 - 09.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Associate of Applied Science - Architectural Drafting
Northwest Mississippi Community College
Senatobia, MS05-2007
Skills
- Guest Engagement
- Professional Appearance
- Memory retention
- Cash Handling
- Exceptional customer service
- Strong Work Ethic
- Safe Food Handling
- Menu Memorization
- High-volume dining
- Order Accuracy
Timeline
Server
Mama Rosa's Mexican Resturant
05.2024 - Current
Insurance Producer
Laura McKay - State Farm Insurance
03.2024 - Current
Host/Cashier/Server
Seafood Junction
10.2023 - Current
Director of Operations
JDM Logistics Goup, LLC
05.2020 - 03.2024
Warehouse Office Manager
Fulmer Logistics Group
04.2016 - 05.2020
Server
Double J Smokehouse and Grill
01.2015 - 09.2016
Associate of Applied Science - Architectural Drafting
Northwest Mississippi Community College
Similar Profiles
Skylar TulkSkylar Tulk
Shop Assistant at Mama Rosa's PizzeriaShop Assistant at Mama Rosa's Pizzeria
Andrada CiureAndrada Ciure
Waiter at Mama Rosa'sWaiter at Mama Rosa's
Taylor PalmerTaylor Palmer
Server at MaMa Citas Mexican CantinaServer at MaMa Citas Mexican Cantina