Amelia Martin
Zeeland
Summary
Retail professional with over 3 years of customer service experience, excelling in problem-solving and retail operations at Love Mi. Proven ability to handle money accurately and stay calm under pressure. Successfully trained new staff, enhancing team performance. Highly motivated and effective communicator, committed to delivering exceptional service and optimizing store presentation.
Overview
3
3
years of professional experience
Work History
Retail Store Manager
Love Mi
08.2024 - Current
- Assisted customers with product inquiries and selections to enhance shopping experience.
- Trained new staff, showing them how the store operates and how we treat customers.
- Organized merchandise displays to optimize store presentation and accessibility.
- Processed transactions efficiently, ensuring accuracy and customer satisfaction.
- Restocked inventory and managed orders for customers ensuring they were satisfied.
Crew Member
AMC Theatres
06.2023 - 07.2024
- Kept cash drawer accurate and daily sales reports
- Provided exceptional customer service to enhance shopping experience
- Restocked merchandise and organizing store displays
- Trained new cashiers on register procedures and customer service standards
- Sorted, cleaned, and rinsed dirty dishes, silverware, and cookware in a timely manner
- Assisted guests in locating seats and addressed issues quickly and calmly
Clothing Sales Associate
Walmart
01.2023 - 04.2023
- Assisted customers with product selection, helping them find what they need
- Folded and organized clothing to enhance the product display
- Gave customers advice on items and price details
- Offered assistance to staff and customers with questions or worries
Crew Member
Burger King
08.2022 - 01.2023
- Prepared food following safety and hygiene standards
- Assisted in maintaining cleanliness of workstations, ensuring a safe environment
- Operated cash register efficiently and made sure transactions were accurate
- Provided excellent customer service by addressing problems and resolving them quickly
- Helped maintain high standards of customer service during busier times of day
- Trained new crew members on procedures and safety protocols
Education
High School Diploma -
Zeeland East High School
Zeeland, MI05.2024
Skills
- 3 years of customer service
- Strong multi-tasking
- Problem-solving
- Retail operations
- Handling money and payments
- Able to stay calm in stressful situations
- Highly motivated
- Effective communication
- Professional
Timeline
Retail Store Manager
Love Mi
08.2024 - Current
Crew Member
AMC Theatres
06.2023 - 07.2024
Clothing Sales Associate
Walmart
01.2023 - 04.2023
Crew Member
Burger King
08.2022 - 01.2023
High School Diploma -
Zeeland East High School