Amelia Montanez

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

years of professional experience

Certificate

Work History

Sr Mobility Technician

The Venetian Hotel Resort Casino

06.1999 - Current

Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Trained new technicians on standard operating procedures, ensuring consistency across the team.
Performed troubleshooting and diagnosis on malfunctioning equipment.
Maintained compliance with regulatory standards and safety requirements.
Managed the deployment and configuration of mobile devices, including smartphones, tablets, and laptops, for a user base of [3000] employees.
Provided technical support and troubleshooting assistance to resolve hardware and software issues promptly, minimizing downtime and optimizing device performance.
Implemented and maintained mobile device management (MDM) solutions to enforce security policies, configure settings, and manage applications across devices.
Collaborated with cross-functional teams to develop and implement mobility strategies, ensuring alignment with business objectives and compliance requirements.
Conducted training sessions and created documentation to educate end-users on mobile device usage, best practices, and security measures.
Led initiatives to evaluate and recommend new mobility technologies, tools, and solutions to enhance operational efficiency and user experience.
Mentored junior technicians, providing guidance and support to develop their skills and capabilities in mobility technology management.

Education

High School Diploma -

George Washington Preparatory High School, Los Angeles, CA

06.1996

Skills

Experienced Senior Technician Mobility with expertise in:

Mobile device management (MDM) software (eg, AirWatch, Intune)
Troubleshooting hardware and software issues on various platforms (iOS, Android, Windows)
Device provisioning, deployment, and lifecycle management
Network connectivity and protocols, including Wi-Fi and VPN

Implementing security measures to ensure data protection and compliance
Providing top-notch customer service and technical support to end-users
Leading and mentoring junior technicians to deliver high-quality solutions
Strong communication and problem-solving skills, with a keen eye for detail

Languages

Spanish

Native or Bilingual

Certification

Managing Windows 11 Devices with Microsoft Intune and Autopilot - Open Workshop, Microsoft - 10.17.23

Timeline

Sr Mobility Technician - The Venetian Hotel Resort Casino