Amelia Myers
Navy Federal Credit Union
Pensacola
2
years of professional experience
Experienced Collections professional with a proven record of resolving complex member situations, supporting team performance, and delivering exceptional member service. Recognized as a trusted resource for policy guidance, account resolution, and best practices. Skilled in coaching peers, analyzing account trends, and helping employees build confidence and effectiveness in member interactions.
Work History
Member Financial Solutions Specialist II
2 Years 2 Months- Manage a high-volume portfolio of delinquent accounts while providing personalized solutions to support positive member outcomes.
- Guided peers on complex accounts, policies, procedures, and resolution strategies.
- Resolve escalated member concerns using active listening, problem-solving, and conflict resolution techniques.
- Serve as a resource for peers by providing guidance on complex accounts, policies, procedures, and resolution strategies.
- Researched account activity and analyzed trends to identify risks, recommending effective solutions.
- Research account activity and analyze trends to identify risks and recommend effective solutions.
- Collaborated with partners across business units to resolve issues and enhance operational efficiency.
- Ensure compliance with lending regulations, company policies, and servicing requirements.
- Identify process improvement opportunities and provide feedback to support team success.
Education
Bachelor of Arts - Communications
In Progress
Associate Degree
Skills
Lending & Loss Mitigation
Regulatory Compliance
Account analysis
Collections management
Process Improvement
Issue escalation
Team Mentoring & Coaching
Training development
Cross-Functional Collaboration
Member engagement
Communication & Presentation Skills
Performance Development
Accomplishments
- Sustained Standout Performance Award (2025)
- I'm In Award (September 2025)
- Branch Ambassador (May 2025)
Timeline
Member Financial Solutions Specialist II
Navy Federal Credit Union
06.2024 - CurrentRead More
University of West Florida
Bachelor of Arts from Communications
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Florida International University
Associate Degree
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RECOGNITION
Sustained Standout Performance Award (2025), I'm In Award (September 2025), Branch Ambassador (May 2025)