Amelia Naranjo
Hampton,VA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Wait Staff Member
Hilton Sandestin Beach
04.2023 - 07.2023
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
Cashier
The Donut Hole
07.2022 - 03.2023
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Greeted customers entering store and responded promptly to customer needs.
Wait Staff Member
Chapala Restaurants
05.2021 - 06.2022
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
Education
High School Diploma -
Unidad Educativa Fiscal Nueve De Octubre
Ecuador02.2014
Skills
- Strong multitasking
- Efficient organization
- POS System Operation
- Professional Appearance
- Hospitality service expertise
- Exceptional customer service
Languages
Spanish
Native or Bilingual
Timeline
Wait Staff Member
Hilton Sandestin Beach
04.2023 - 07.2023
Cashier
The Donut Hole
07.2022 - 03.2023
Wait Staff Member
Chapala Restaurants
05.2021 - 06.2022
High School Diploma -
Unidad Educativa Fiscal Nueve De Octubre
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