Amelia Nickel
Kalamazoo,MI
Summary
I am sophomore at Michigan State University studying Kinesiology, in hope to be an Occupational Therapist. I have 5 years of work experience and am a very hard, driven worker. I am able to problem solve and adapt to any tough situation. With my experience with customers I have great communications skills, and am able to solve customer complaints efficiently.
Overview
5
5
years of professional experience
Work History
Barista Shift Lead
Biggby
05.2023 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Guided and motivated staff to achieve challenging objectives in a fast-paced environment.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Maintained regular and consistent attendance and punctuality.
- Completed daily paperwork and took money to the bank in a timely manner.
Server
Martells
04.2022 - 09.2023
- Took Orders, served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Cultivated warm relationships with regular customers.
Volunteering
Portage Central Elementary School
09.2018 - 02.2019
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supported student physical, mental, and social development using games and activities.
- Incorporated multiple types of teaching strategies to help students struggling in math and english.
Education
Bachelor of Science - Kinesiology
Michigan State University
East Lansing, MI05.2026
Skills
- Time Management
- Problem Solving
- Work well under pressure
- Work Planning and Prioritization
- Customer service
- Communication
- Efficient
- Pro-active
Timeline
Barista Shift Lead
Biggby
05.2023 - Current
Server
Martells
04.2022 - 09.2023
Volunteering
Portage Central Elementary School
09.2018 - 02.2019
Bachelor of Science - Kinesiology
Michigan State University