Amelia Pena
Ruskin,FL
Summary
Dedicated MRI Technician Assistant with expertise in patient care, HIPAA compliance, and MRI safety protocols. Committed to enhancing patient satisfaction through effective communication and problem resolution. Proven track record in managing patient inquiries and optimizing appointment schedules to improve service delivery and patient satisfaction. Skilled in operating imaging equipment, patient preparation, and maintaining high standards of safety and accuracy. Strong collaborator, adaptable to changing environments, and reliable in achieving outcomes. Known for excellent communication, problem-solving abilities, and patient-centered approach.
Overview
5
5
years of professional experience
1
1
Certification
Work History
MRI Technician Assistant /Patient Service Specialist
SimonMed Imaging
12.2025 - Current
- Aided in accurate diagnoses by organizing and documenting patient medical histories for radiologists'' review.
- Improved team productivity by assisting with administrative tasks such as data entry, filing, and inventory management.
- Elevated overall quality of service through diligent adherence to HIPAA regulations when handling confidential patient information.
- Positioned patients to obtain quality MRI images.
- Utilized electronic health record (EHR) systems to maintain accurate patient information and documentation.
- Assisted in resolving billing questions, enhancing overall patient satisfaction and experience.
- Conducted follow-up calls to patients post-appointment, ensuring continuity of care and feedback collection.
- Provided exceptional patient support, addressing inquiries and managing appointment scheduling efficiently.
- Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Maintained cleanliness and organization of examination rooms, adhering to infection control guidelines.
- Monitored patient responses during scans, reporting any concerns promptly to the supervising technician.
Customer Service Associate
Wawa
12.2023 - 12.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Responded proactively and positively to rapid change.
- Managed food and beverage orders efficiently, coordinating with kitchen staff for timely delivery.
- Delivered exceptional customer service to enhance guest experiences and ensure satisfaction.
- Maintained cleanliness and organization of service areas, adhering to health and safety regulations consistently.
- Trained new associates on service standards and operational procedures, fostering a collaborative team environment.
- Provided exceptional tableside service, resulting in an increase in positive online reviews from satisfied customers.
Crew Trainer
McDonald's
06.2021 - 12.2023
- Trained new crew members on operational procedures and customer service standards.
- Ensured compliance with health and safety regulations during daily operations.
- Monitored crew performance, providing constructive feedback to enhance efficiency.
- Implemented workflow improvements to optimize service speed and quality.
- Mentored team members in cash handling and point-of-sale systems for improved accuracy.
- Ensured food quality and safety through strict adherence to company guidelines and sanitation protocols.
- Operated kitchen equipment efficiently, ensuring food quality and safety standards were consistently met.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Performed shift change tasks each day to keep store neat and running smoothly.
Education
Associate of Arts - Biomedical Sciences
Hillsborough Community College
Tampa, FL08-2027
High School Diploma -
Tampa Bay Technical High School
Tampa, FL05-2025
Skills
- Patient care
- Body positioning and placement
- Patient positioning
- Healthcare regulations
- MRI safety protocols
- HIPAA compliance
- Radiology procedures
- Patient safety
- Diagnostic imaging
- Health education
- Appointment scheduling
- Communication skills
- Customer service
- Problem resolution
- Payment processing
- Documentation
Certification
- BLS Certified, by American Heart Association - 2024
Timeline
MRI Technician Assistant /Patient Service Specialist
SimonMed Imaging
12.2025 - Current
Customer Service Associate
Wawa
12.2023 - 12.2025
Crew Trainer
McDonald's
06.2021 - 12.2023
Associate of Arts - Biomedical Sciences
Hillsborough Community College
High School Diploma -
Tampa Bay Technical High School