Amelia Perez
Green Bay
Summary
Accomplished Bilingual Patient Admissions Representative at Bellin Health and Lead CNA / scheduler at New Perspective Senior Living, respectively. Demonstrated excellence in customer service and problem-solving, enhancing patient satisfaction and streamlining operations. Skilled in confidentiality practices and effective communication, consistently going above and beyond to meet organizational goals.
Overview
4
4
years of professional experience
Work History
Bilingual Patient Admissions Representative
Bellin Health
07.2023 - 03.2024
- Answered inbound calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
- Enhanced patient satisfaction by addressing concerns and providing compassionate assistance.
Lead CNA and Scheduling Assistant
New Perspective Senior Living
02.2020 - 06.2023
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Maintained positive client relationships through prompt communications and effective conflict resolution strategies.
- Facilitated smooth daily operations by maintaining accurate records of employee schedules and availability.
- Assisted in onboarding new employees, providing training resources on scheduling software usage to promote a smooth transition into their roles.
- Promoted a professional working environment, providing administrative support for office organization and documentation management within different departments.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Leader position requiring for filing, updating charts, training, setting high examples and expectations going above and beyond for facility and being first contact for anything with patients as well as staff.
Education
Certificate of Technical Studies - Office Assistant
Northeast Wisconsin Technical College
Green Bay, WI12-2016
Skills
- Customer service excellence
- Inbound / outbound call answering
- Problem-solving abilities
- Adaptability and flexibility
- Help desk support
- Active listening
- Professionalism
- Multitasking Abilities
- Attention to detail
- Spanish Fluency
- Effective verbal and written communication
- Confidentiality and privacy practices
- Microsoft office
Timeline
Bilingual Patient Admissions Representative
Bellin Health
07.2023 - 03.2024
Lead CNA and Scheduling Assistant
New Perspective Senior Living
02.2020 - 06.2023
Certificate of Technical Studies - Office Assistant
Northeast Wisconsin Technical College
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