Amelia Raugh
Charleston ,SC
Summary
Customer-focused operations professional with 9+ years of experience in fast-paced environments, supporting diverse clients. Skilled in managing high-volume communication, resolving issues, coordinating logistics, and maintaining documentation. Strong communicator committed to delivering exceptional service and eager to leverage technology in client support.
Overview
9
9
years of professional experience
Work History
Household Manager/Private Nanny
Private Employer
Charleston , SC
09.2022 - Current
- Serve as a primary point of communication between parents, schools, activity coordinators, and service providers, ensuring information is communicated accurately and in a timely manner.
- Proactively anticipated needs and resolved issues, preventing disruptions to daily routines and responsibilities.
- Coordinated schedules, appointments, and activities, adapting to changing priorities to maintain organization and ensure follow-through.
- Developed trusted long-term relationships through responsiveness, reliability, discretion, and personalized support.
- Resolved questions, concerns, and unexpected issues by gathering information, identifying solutions, and communicating next steps clearly and efficiently.
- Maintain detailed records and documentation with accuracy, consistency, and confidentiality.
- Independently manage competing priorities in a fast-changing environment while maintaining dependable, professional communication.
- + Edit or add your own
Lead Teacher
Sea Island Preschool/ Big Blue Marble Academy
Charleston , SC
01.2021 - 07.2022
- Managed daily classroom operations while balancing the needs of children, families, and team members in a fast-paced environment.
- Created structured schedules and routines, adapting to daily changes to ensure smooth classroom operations and support children's needs.
- Identified challenges and adjusted routines and approaches to enhance daily operational effectiveness and support children's learning.
- Trained and mentored new staff on classroom procedures, expectations, and best practices.
- Maintained accurate daily documentation of meals, behavior, milestones, and classroom activities to support child development and family communication.
- Communicated regularly with families, responding to questions and providing clear updates regarding their children’s daily experiences and development.
- Built strong relationships with families through professional, empathetic, and consistent communication.
Reservations Manager/Social Media Coordinator
Husk Restaurant
Charleston , SC
11.2017 - 12.2021
- Managed high-volume reservations, scheduling changes, guest inquiries, and customer communications to ensure seamless guest experiences in a fast-paced hospitality environment.
- Served as a primary point of contact for guests, resolving scheduling issues and responding to questions while maintaining a professional customer experience.
- Managed social media content and customer engagement, responding promptly to guests and effectively representing restaurant’s brand online.
- Coordinated staffing, logistics, and communication for large parties and special events, adapting to operational changes to maximize guest satisfaction.
- Balanced multiple requests and priorities simultaneously while maintaining accuracy and responsiveness.
- Trained incoming hosts and communicated procedures and expectations to support consistent front-of-house operations.
- Collaborated with front-of-house and management teams to resolve issues and maintain smooth daily operations.
Education
Bachelor of Science - Psychology
College of Charleston
Charleston, SCSkills
Customer & Client Support
Written and Verbal Communication
Problem-Solving
Customer Relationship Management
Schedule & Appointment Coordination
Record Keeping & Documentation
Task Prioritization
Confidentiality & Professional Discretion
Multi-Tasking
Cross-Functional Communication
Process & Workflow Coordination
Microsoft Office
Canva
Adaptability & Learning Agility
Event planning
Timeline
Household Manager/Private Nanny
Private Employer
09.2022 - Current
Lead Teacher
Sea Island Preschool/ Big Blue Marble Academy
01.2021 - 07.2022
Reservations Manager/Social Media Coordinator
Husk Restaurant
11.2017 - 12.2021
Bachelor of Science - Psychology
College of Charleston