Amelia Rivera
Ladson,SC
Summary
Motivated worker experienced in the restaurant industry. Proven track record of providing excellent customer service, ensuring all orders are served timely and accurately. Skilled in multitasking and problem-solving while maintaining a positive attitude in a fast-paced environment. Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Top Golf
North Charleston, SOUTH CAROLINA
02.2024 - Current
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Barista
Lodi Coffee
North Charleston, SOUTH CAROLINA
10.2023 - 02.2025
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
SERVER
Gardens
Okoboji, IA
05.2023 - 08.2023
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to interact with customers in a friendly and professional manner
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Used good communication skills to reduce guest dissatisfaction
BARISTA
Scooters
Ankeny, IA
09.2022 - 05.2023
- Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays
- Operated cash registers and handled cash and card transactions
- Built strong relationships with regulars and new customers by providing friendly, personalized service
SERVER
Snappers Bay Cafe
Okoboji, IA
05.2022 - 08.2022
- Utilized teamwork skills to collaborate effectively with kitchen staff during busy periods
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Memorized frequent customer preferences to build relationships and loyalty
- Assisted with training of new staff members
EMPLOYEE TRAINER
Dairy queen
Windom, MN
01.2022 - 04.2022
- Adapted content according to different types of learners
- Monitored employee performance before and after training to determine areas of improvement
CASHIER
Mcdonalds
Windom, MN
03.2019 - 04.2021
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Operated cash register and accurately processed payments, returns, and exchanges
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
Education
ASSOCIATE IN ARTS (A.A.) - ARTS CANDIDATE
Des Moines Area Community College
Ankeny, IA05.2026
ASSOCIATE IN ARTS (A.A.) - SCIENCE CANDIDATE
Trident Tech
Charleston05.2026
Skills
- Cash Handling
- Food and Beverage Pairings
- Stocking and Replenishing
- Food Preparation and Safety
- Coffee Machinery
- Supply Restocking
Certification
- CPR certified
Timeline
Server
Top Golf
02.2024 - Current
Barista
Lodi Coffee
10.2023 - 02.2025
SERVER
Gardens
05.2023 - 08.2023
BARISTA
Scooters
09.2022 - 05.2023
SERVER
Snappers Bay Cafe
05.2022 - 08.2022
EMPLOYEE TRAINER
Dairy queen
01.2022 - 04.2022
CASHIER
Mcdonalds
03.2019 - 04.2021
ASSOCIATE IN ARTS (A.A.) - ARTS CANDIDATE
Des Moines Area Community College
ASSOCIATE IN ARTS (A.A.) - SCIENCE CANDIDATE
Trident Tech