Amelia Robertson
Barboursville,WV
Summary
An honest and dependable worker. Can create a positive and professional work environment with others while providing great work ethic.
Overview
17
17
years of professional experience
Work History
Manager
Fun City
Huntington Mall, Wv
11.2021 - Current
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved marketing to attract new customers and promote business.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed and maintained relationships with customers and suppliers through account development.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved safety procedures to create safe working conditions for workers.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Established team priorities, maintained schedules and monitored performance.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Floor Associate
Fun City Arcade
11.2021 - Current
- Cash handling
- Customer service
- Cleaning
- Restocking
- Organizing
- Displaying attractions 2
Cashier, Sales Floor
Tj Maxx Homegoods, Barboursville
11.2021 - Current
- Cash handling
- Customer service
- Cleaning
- Organizing
- Restocking
- Cleaning
Kitchen Manager
Tudors Biscuit World
06.2006 - 01.2016
- 10 years of customer service
- Management skills
- Key Holding experience
- Receiving management
- Ordering management
- Cash office handling
Education
High School Diploma - studies Health and Human resources
MONTH 20XX - MONTH 20XX
Wayne Highschool
Skills
- Customer Service
- Management skills
- Team worker
- Cash handling
- Problem Solving
- Organization skills
- Team Worker
Timeline
Manager
Fun City
11.2021 - Current
Floor Associate
Fun City Arcade
11.2021 - Current
Cashier, Sales Floor
Tj Maxx Homegoods, Barboursville
11.2021 - Current
Kitchen Manager
Tudors Biscuit World
06.2006 - 01.2016
High School Diploma - studies Health and Human resources
MONTH 20XX - MONTH 20XX
Wayne Highschool