Amelia Segroves

• Managed front desk operations, ensuring seamless guest check-in and check-out processes.
• Coordinated scheduling for appointments and meeting rooms to optimize facility usage.
• Provided exceptional customer service by addressing inquiries and resolving issues promptly.
• Maintained organized reception area, enhancing clients' first impressions of the organization.

• Delivered exceptional customer service in high-pressure environments, ensuring guest satisfaction and repeat business.
• Managed food and beverage orders accurately, reducing errors through attention to detail.
• Trained new staff on menu items and service protocols, enhancing team efficiency and knowledge.
• Collaborated with kitchen staff to streamline order delivery, improving overall service speed.

• Crafted and served diverse cocktails and beverages, enhancing customer satisfaction.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Developed relationships with regular customers to foster loyalty and repeat business.

● Assisted a DeafBlind student in anatomy courses

● Described images and models, provided tutoring

• Instructed group classes, ensuring safety and proper technique for all participants.
• Mentored junior instructors, fostering a collaborative learning environment within the team.