LONDON WALLACE
East Lansing
Summary
I am a highly-motivated employee with a desire to take on new challenges with a strong worth ethic, adaptability to different working conditions and exceptional interpersonal skills. Professional, experienced, and ready to contribute in any capacity.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Michigan State University
07.2023 - Current
- I greet customers warmly and make them feel welcome.
- I answer incoming calls, and redirect callers to the appropriate personnel or department also taking messages as needed.
- I manage incoming and outgoing mail, courier services, faxes and other correspondence.
- I check in residents' packages from multiple carriers and ensured their safety until picked up.
- I hand out keys and IDs to residents, and provide security to their personal information.
- I ensure total safety of the residents.
Sales Associate
Jackson National
04.2025 - Current
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Completed daily logs for management review.
- Proofread and edited documents for accuracy and grammar.
Volunteer
Haven House
02.2025 - 05.2025
- I assisted in organizing intake paper as well as filing applications
- I assisted in playroom, watching over the children whilst ensuring they are enjoying a happy and respectful playtime.
- I answered phones regarding questions and concerns about Haven House, as well as redirecting families to other local organizations that would better suit their needs.
- I engaged with families to offer support and information during their hospital visit.
- I took donations and made sure they were fit for keeping
- I organized and kept track of supplies
Medical Assistant/Receptionist
New Oakland Family Center
05.2024 - 08.2024
- I took and recorded vital signs and medical histories.
- I ensured accurate and timely information for the physicians, nurses, and supervisors.
- I greeted consumers and offered assistance in finding and scheduling appointments.
- I scanned and faxed confidential information of consumers.
Volunteer
Sparrow Hospital
02.2024 - 09.2024
- I collaborated with other volunteers to create a positive work environment.
- I developed educational materials related to topics like diversity, inclusion, and sustainability.
- I ensured safety of new mothers and their babies
- I made booklets for parents regarding the essentials for their newborn
- I organized rooms ensuring a clean and ready space for new patients
- I greeted guests and offered assistance in finding specific departments or personnel.
- I resolved complaints or issues using strong customer service and engagement skills.
Nursing Intern
Henry Ford Hospital
05.2022 - 06.2022
- I assisted nurses with routine procedures, including vitals, EKG scans, insulin shots, and more.
- I independently provided for the needs of my patients by providing company and comfort.
- I observed doctors and nurses in the emergency setting.
Phone Operator
Jet's Pizza
04.2020 - 09.2020
- I operated the computerized cash registers for over the phone orders.
- I operated the multiple phones lines and provided professional customer service to each caller.
- I assisted in team work activities to ensure quickly prepared meals.
Education
Some College (No Degree) - Human Development And Family Studies
Michigan State University
East Lansing, MI05-2026
Skills
- Telephone Etiquette
- Data Entry
- Adaptive
- Community outreach
- Goal oriented
- Computer Skills
- Professional Appearance
- Positive Attitude
- Team Collaboration
- Driving
- Documentation
- English
- Patient care
- Listening skills
- Microsoft
- Customer service
- Information Protection
- Spreadsheet tracking
- Security awareness
- Mail handling
- Organization skills
- Strategic Planning
Certification
- Michigan Driver's License
- MCCMH recipient rights certificate
- CPI / Nonviolent Crisis Intervention blue card
- Youth Mental Health certificate
Languages
English: Native/ Bilingual
Yoruba: Elementary
Timeline
Sales Associate
Jackson National
04.2025 - Current
Volunteer
Haven House
02.2025 - 05.2025
Medical Assistant/Receptionist
New Oakland Family Center
05.2024 - 08.2024
Volunteer
Sparrow Hospital
02.2024 - 09.2024
Front Desk Receptionist
Michigan State University
07.2023 - Current
Nursing Intern
Henry Ford Hospital
05.2022 - 06.2022
Phone Operator
Jet's Pizza
04.2020 - 09.2020
Some College (No Degree) - Human Development And Family Studies
Michigan State University