Amelia Silva
Lehigh Acres,FL
Summary
Detail-oriented office assistant with strong organizational and communication skills. Proven ability to maintain efficient filing systems and provide exceptional customer service, contributing to enhanced client satisfaction.
Overview
8
8
years of professional experience
Work History
Office Assistant
Stay Green Lawn Service
Naples, FL
06.2021 - 02.2026
- Coordinated communication between clients and service teams to enhance collaboration.
- Maintained an organized filing system of paper documents and electronic files.
- Provided outstanding customer service to ensure customer satisfaction.
- Prepared billing statements and processed payments to ensure accuracy and timeliness.
- Maintained accurate records of transactions in internal systems to support operational integrity.
- Oversaw payroll management to maintain accurate employee compensation.
Receptionist & Document Processor
Florida Title One LLC
Lehigh Acres, Florida
02.2022 - 03.2025
- Reviewed and organized real estate documents, including title commitments, surveys, deeds and mortgages.Greeted clients and visitors, creating a welcoming atmosphere that enhances the office environment.
- Scheduled appointments and maintained calendar for office staff, ensuring efficient time management.
- Processed incoming and outgoing mail, ensuring timely distribution.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained organized filing systems for confidential client documents.
- Coordinated meetings and prepared necessary materials for attendees.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed payments and updated accounts, ensuring accurate financial records and timely transactions.
- Researched information related to title commitments and liens on properties.
- Prepared documents for closings.
- Reviewed title commitments, surveys, and other documents related to the transaction, to ensure clear titles were obtained prior to closing.
- Reviewing documents such as contracts, leases, purchase agreements, title commitments and surveys.
- Reviewed documents for accuracy, completeness, and compliance with applicable regulations.
Server
Hunters Ridge Country Club
Bonita Springs, Florida
02.2018 - 02.2022
- Provided exceptional table service to club members and guests.
- Provided excellent customer service to ensure satisfaction.
- Addressed customer inquiries and resolved service issues to improve satisfaction.
- Assessed guest satisfaction and adapted service to meet needs.
- Ensured cleanliness and organization of dining areas and utensils to enhance guest experience.
Education
High School Diploma -
Florida SouthWestern State College
Fort Myers, FL03-2026
Skills
- Office administration
- Document preparation
- File management
- Record keeping
- Payment processing
- Database management
- Document control
- Organizing and categorizing
- Customer service
- Team collaboration
- Time management
- Resourceful
- Adaptable learner
- Fast learner
- Communication skills
- Positive attitude
Languages
English
Professional
Spanish
Professional
Timeline
Receptionist & Document Processor
Florida Title One LLC
02.2022 - 03.2025
Office Assistant
Stay Green Lawn Service
06.2021 - 02.2026
Server
Hunters Ridge Country Club
02.2018 - 02.2022
High School Diploma -
Florida SouthWestern State College