Amelia Tuitasi
Las Vegas,Nevada
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Customer Service Associate/Office Administrative Assistant
AKDO
07.2022 - 03.2023
- Assisted high volume of customers via phone and email daily with primary focus on customer satisfaction.
- Examined orders prior to processing to confirm receipt of payment, accuracy, completeness and adherence to customer requirements prior to providing tracking information.
- Routed business correspondence, documents, mail and messages to correct department and staff member.
- Executed record filing system to improve document organization and management.
- Processed, verified and mailed invoices, payment reminders and financial notices to secure accuracy of billing information.
- Contacted customers and third party payers to pursue payments.
Customer Service Representative/Administrative Assistant
Coaster
12.2019 - 02.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Created shipping and invoicing documents with accurate customer, destination, and materials information to meet shipper standards and identify any hazardous contents.
- Assisted customers by processing payment, shipping order, providing tracking information and resolving any shipping or merchandise issues.
- Maximized customer satisfaction regarding backorders with consistent updates of container arrival times.
- Managed filing system, entered data and completed other clerical tasks.
Office Administration Assistant
City College Of San Francisco
11.2018 - 10.2019
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate requests.
- Maintained and updated office records, both digital and physical.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports and records to quickly handle all documentation for residency and tuition purposes.
Front Office Assistant
Hayward High School
08.2016 - 06.2017
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided clerical support, filed documents and special requirements.
- Completed daily logs for management review.
Education
No Degree - General Studies
City College of San Francisco
San Francisco, CAHigh School Diploma -
Hayward High School
Hayward, CA06.2017
Skills
- Team Collaboration
- Administrative and Office Support
- POS Systems and Ordering Platforms
- Billing Adjustments and Refunds
- Invoice Preparation and Processing
- Record Keeping
- Customer Support
- Account Management
- Interpersonal Skills
Timeline
Customer Service Associate/Office Administrative Assistant
AKDO
07.2022 - 03.2023
Customer Service Representative/Administrative Assistant
Coaster
12.2019 - 02.2022
Office Administration Assistant
City College Of San Francisco
11.2018 - 10.2019
Front Office Assistant
Hayward High School
08.2016 - 06.2017
No Degree - General Studies
City College of San Francisco
High School Diploma -
Hayward High School
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