AMELIA VEGA
Pleasanton,CA
Summary
Proven team collaborator and exceptional customer service provider, I leveraged time management and empathy to enhance guest satisfaction at Chianti Restaurant. Skilled in cash handling and multitasking, I improved service quality by efficiently managing multiple tables and resolving customer inquiries, contributing to a significant increase in repeat business.
Overview
3
3
years of professional experience
Work History
Busser
Chianti Restaurant
Pleasanton, CA
08.2023 - Current
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Cashier
Crisol Book Store
Lima, Peru
12.2022 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Server
Dos Girasoles
Lima, Peru
12.2021 - 09.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Welcomed customers and helped determine their needs.
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
Education
No Degree - Psychology
Las Positas College
Livermore, CA06.2025
Skills
- Time Management
- Cleaning and sanitizing
- Table Bussing
- Team Collaboration
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Customer Assistance
- Patience and Empathy
- Work Ethic and Integrity
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Busser
Chianti Restaurant
08.2023 - Current
Cashier
Crisol Book Store
12.2022 - 06.2023
Server
Dos Girasoles
12.2021 - 09.2022
No Degree - Psychology
Las Positas College