Amelia Willbrandt

-Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.

-Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.

-Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.

-Restrained animals to protect veterinarians from potential harm.

-Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.

-Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.

-Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.

-Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.

-Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.

-Some experience in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.

-Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.

-Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.

-Collected patient biopsies and blood samples for laboratory analysis.

-Triaged incoming patients to determine treatment needs and urgency of care.

-Performed fecal examinations, urinalysis and bloodwork.

-Collected and prepared specimens for laboratory testing.

-Assisted in preparation and administration of anesthesia for surgical processes.

-Administered vaccinations to variety of animal species.

-Performed venipuncture procedures on canines and felines.

I preformed the same duties as the first time I worked at this store along with the following:

-Supervised day-to-day operations to meet performance, quality and service expectations.

-Maintained a clean, safe, and organized store environment to enhance the customer experience.

-Developed strong working relationships with staff, fostering a positive work environment.

-Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

-Improved customer satisfaction by addressing and resolving complaints promptly.

-Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

-Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

-Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

-Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

-Enforced company policies consistently while handling disciplinary actions, when necessary, with fairness and respect.

-Increased sales through effective merchandising strategies and targeted promotion

-Operated cash register, collected payments and provided accurate change.

-Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

-Helped customers find specific products, answered questions and offered product advice.

-Trained new team members in cash register operation, stock procedures and customer services.

-Maintained neat, safe and orderly workspace to prevent accidents and injuries.

-Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.

-Received incoming product deliveries and relocated to storage shelves, coolers, or bins.

-Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.

-Faced products on shelves and displays to meet company policies.

-Stocked shelves with new merchandise and checked for outdated or damaged items.

-Stocked merchandise by UPC codes and read labels to match.

-Stocked pallets throughout shift to keep warehouse clean, maintained and organized.

-Unloaded goods using hand trucks or other equipment to receive merchandise.

-Monitored work areas for cleanliness and functionality and removed obstacles for safety.

-Also did animal technician duties I did in my previous job at Pet Supplies Plus.

-Cashier and money handling experience

-Extensive customer service involvement to include de-escalating angry customers

-Day and night shift stocking of heavy items

-Closing and opening store experience

-Direct experience in the daily care of animals to include feeding, cleaning, meditating, loving.

-Kept animal coats clean and healthy with regular washing, grooming, and trimming

-Cleaned and disinfected kennels and common areas to reduce the spread of illness from infected animals

-Kept animals clean and free of contaminants to promote optimal health

-Mixed and administered special food formulas to individual animals based on unique dietary needs

-Maintained clean and organized boarding areas to promote animal wellbeing

-Protected animals from care errors by following strict safety procedures

-Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods

-Collected animal waste produced on walks and discarded in trash or approved receptacles

-Managed breeding programs while factoring in issues such as animal age and readiness

-Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.