Amelie Gallant

Registered literary works with copyright authorities.

Evaluated potential narrators for audiobook projects.

Facilitated agreements with audiobook narrators.

Reviewed and authorized audiobook productions.

• Led customer support initiatives to enhance service quality and client satisfaction.
• Developed training programs for team members, improving product knowledge and service efficiency.
• Streamlined sales processes through implementation of CRM tools, increasing workflow productivity.
• Analyzed customer feedback to identify trends, driving strategic improvements in service delivery.
• Coordinated regular performance reviews, ensuring alignment with organizational goals and service standards.
• Increased sales by developing and implementing effective sales strategies.
• Resolved complex customer issues promptly, resulting in increased positive feedback from clients.
• Built lasting relationships with clients through consistent follow-up and personalized service.
• Negotiated contracts with suppliers, ensuring favorable terms that positively impacted the bottom line.
• Built relationships with customers and community to establish long-term business growth.

Reviewed and scored academic assignments.

Conducted private lessons to enhance individual learning experiences.

Led group training sessions.

• Researched content and grammatical issues to check accuracy of information.
• Checked and corrected grammatical and spelling errors in diverse documents.
• Revised work to identify missed mistakes before completing assigned assignments.
• Followed established guidelines to maintain style quality and consistency in produced content.
• Used style guidelines to make accurate changes and comply with ideal structure.
• Managed finished works and version edits for comprehensive record of each file.
• Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
• Reviewed and edited documents for accuracy of language and style.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Used different tools and software to ensure high quality translations and proofreading results.

• Designed engaging lesson plans to enhance language acquisition and cultural understanding.
• Facilitated immersive conversations to improve students' speaking and listening skills in German.
• Implemented assessment tools to evaluate student progress and adapt instructional strategies accordingly.
• Mentored new teachers on effective pedagogical methods and classroom management techniques.
• Utilized various teaching methods, including technology and other interactive activities to enhance learning experience.
• Sourced optimal curricula and developed lesson plans to fully cover target material for each course.
• Developed course curriculum, lesson plans and supplemental materials to support student success.

• Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
• Assigned daily lesson plans designed to motivate students and allow for creativity.
• Prepared daily lesson plans for activities.
• Identified signs of emotional or developmental problems in students.
• Taught subject matter based on information compiled from textbooks, online sites, and other educational materials.
• Established positive rapport with all students and parents through home calls, emails and Parent Teacher Club.
• Supported student skill development in alignment with personal and academic goals.
• Prepared and implemented lesson plans covering required course topics.
• Communicated objectives for all lessons, units and projects to students and parents.
• Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.
• Worked with administrators on behavioral issues to support needs of students.
• Scheduled appointments with parents to discuss student progress and classroom behavior.
• Administered assessments and standardized tests to evaluate student progress.
• Developed and distributed study guides to reinforce lecture details and help students with test preparation.
• Led interesting and diverse group activities to engage students in course material.
• Used different tools and software to upload student grades and absence data into district computer systems.
• Planned and supervised class projects, field trips and visits by guest speakers.
• Sat in on classes of fellow teaching professionals to learn innovative methods for dispensing information to students.
• Leveraged diverse learning strategies to prepare students for higher-level education requirements.
• Assessed student comprehension through regular quizzes, tests, and assignments.
• Collaborated with specialists to meet needs of autistic students requiring extra support.
• Cultivated relationships with parents for complete support network.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Responded to customer calls and emails to answer questions about products and services.
• Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
• Addressed customer account discrepancies and concerns.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Maintained user account data by initiating account access and establishing in database.
• Reached out to customers after completed sales to suggest additional service or product purchases.