MICHAEL STEWART

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Set up virtual Zoom meetings, invited guests and disseminated agendas.
• Handled day-to-day accounting processes to drive financial accuracy.
• Recorded deposits, reconciled monthly bank accounts and tracked expenses.

• Escalated issues discovered during QA testing, facilitating rapid resolution by supplying detailed information on fault parameters and replicability.
• Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
• Tested functional and compatibility of new programs or updates in comparison to existing applications.
• Advised developers on problems with databases, performance and other issues.
• Completed in-depth usability testing on Windows, Android and iOS mobile devices.

• Completed data entry tasks with accuracy and efficiency.
• Organized, sorted, and checked input data against original documents.
• Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
• Resolved discrepancies in data entry activities for accurate, complete jobs.
• Used computer software to store and retrieve data.
• Created spreadsheets for more efficient recordkeeping.

Distinguished 2015