Amelita Chavez
BUENA PARK,CA
Summary
Accomplished Restaurant Manager at Crepes Bonaparte with a proven track record in enhancing customer loyalty through exceptional complaint resolution and customer engagement. Expert in inventory management and staff leadership, demonstrating significant improvements in operational efficiency and team cohesion. Skilled in conflict resolution and maintaining a positive work environment, ensuring high-quality service and compliance with safety standards.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
Crepes Bonaparte
115 S Harbor Blvd
01.2019 - Current
- Demonstrate superior cooking skills, customer service skills, and the ability to follow and assist others in following company protocols.
- Manage customer complains and resolve the issue
- Deescalate employee conflicts
- Demonstrate a healthy and positive work environment for staff
- Maintain consistent operations and organization. Monitor staff to ensure company policies are followed.
- Oversee chefs for consistency and speed.
- Verify all operational duties are being completed. Manage staff clock in, clock out and break times.
- Report items that need attention from management, such as damages, safety issues, inventory, and other difficult situations that need manager attention.
Customer Service Representative
Rancho Southeast Association of REALTORS
10900 183rd St
03.2018 - 02.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted clients with technical issues
Education
High School Diploma -
Buena Park High School
Buena Park, CA05.2017
Skills
- Patient
- Positive attitude
- Encouraging
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Operations Management
- Point of Sale (POS) system operation
- Organization and prioritization
- Complaint resolution
- Supervisory skills
- Conflict resolution techniques
- Kitchen equipment operation and maintenance
- Catering Coordination
- Problem-Solving
- Safe Food Handling
- Inventory Management
- Coaching and Mentoring
- Training and Onboarding
- Critical Thinking
- Quality Assurance
- Calm and Pleasant Demeanor
- ServeSafe Manager
- ServSafe Food Manager
Languages
Spanish
Professional Working
Timeline
Restaurant Manager
Crepes Bonaparte
01.2019 - Current
Customer Service Representative
Rancho Southeast Association of REALTORS
03.2018 - 02.2019
High School Diploma -
Buena Park High School