Amena Okoye
Orlando
Summary
B.S. in Psychology candidate skilled in delivering exceptional customer service and fostering team collaboration. Expertise in problem solving, coaching, and student support enhances both customer satisfaction and team effectiveness in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Sales associate
Victoria Secret
Orlando
01.2022 - Current
- Deliver exceptional customer service by advising on product selection, fit, and styling to increase repeat business and customer satisfaction.
- Consistently met and exceeded individual sales goals through consultative selling, cross-selling, and upselling complementary items.
- Supported visual merchandising, executed promotional displays, and maintained inventory accuracy to optimize product availability and presentation.
- Operated POS systems, processed transactions and returns, and adhered to cash-handling and loss-prevention procedures.
- Onboarded and coached new hires on product knowledge, store policies, and customer service best practices to improve team performance.
Care coach assistant
Valencia College
Orlando
05.2024 - 05.2025
- Assist care coaches in developing and implementing student support plans, tracking progress, and documenting outcomes.
- Conduct outreach to students to provide resources, schedule appointments, and facilitate connections with campus services and external providers.
- Maintain confidential case records, prepare reports, and coordinate referrals to counseling, financial aid, and academic support.
- Support group workshops and student engagement activities to promote well-being and retention.
Team lead
Copper closet
Orlando
04.2023 - 09.2024
- Supervised daily store operations, including opening/closing procedures, cash handling, and staff scheduling to ensure smooth workflows.
- Coached and motivated sales associates through onboarding and ongoing training to raise service standards and productivity.
- Managed inventory control, merchandising, and visual standards to maximize product presentation and sales.
- Resolved customer issues and escalations with professional, timely solutions to protect store reputation.
Student assistant
Valencia College
Orlando
05.2023 - 05.2024
- Supported faculty and administrative staff with clerical duties including scheduling, data entry and record management.
- Provided one-on-one tutoring and study support to students, helping improve understanding of course material and assignment completion.
- Coordinated classroom and campus event logistics, managed supplies, and assisted with student and faculty communications.
- Prepared reports and maintained confidential records using Microsoft Office and campus systems to streamline office workflows.
Sales associate
Kohls
San Diego
08.2021 - 12.2021
- Provided friendly, knowledgeable customer support on the sales floor, recommended products, and resolved inquiries to ensure positive shopping experiences.
- Accurately processed sales transactions and returns using POS systems and maintained register reconciliation.
- Supported inventory replenishment, price marking, and merchandise organization to improve product availability and store presentation.
- Assisted with promotional setups and seasonal floor moves to help meet store sales targets.
- Adhered to loss-prevention and company policies to support a secure, well-run store environment.
Education
Bachelors - Psychology
University of Central Florida
Orlando06-2026
A.A. -
Valencia college
Orlando05-2025
Diploma -
East ridge high school
Clermont05-2021
Skills
- Problem solving
- Critical thinking
- Time management
- Multitasking
- Good listener
- Fast worker
- Team building
- Tutoring support
Goals I would like to accomplish
- Secure a psychology-related internship to gain hands-on experience in the mental health field.
- Serve as a Teaching Assistant (TA) again to continue developing leadership and mentoring skills.
- Join the Psychology Club at the University of Central Florida.
- Maintain a cumulative GPA of 3.0 or higher throughout undergraduate studies.
Timeline
Care coach assistant
Valencia College
05.2024 - 05.2025
Student assistant
Valencia College
05.2023 - 05.2024
Team lead
Copper closet
04.2023 - 09.2024
Sales associate
Victoria Secret
01.2022 - Current
Sales associate
Kohls
08.2021 - 12.2021
Bachelors - Psychology
University of Central Florida
A.A. -
Valencia college
Diploma -
East ridge high school