AMENA SMITH
Houston,TX
Summary
Bilingual English/Spanish customer service and sales professional with 5+ years of experience working with customers, handling sales, scheduling appointments, fulfilling orders, and working in fast-paced environments. Strong at building rapport, understanding customer needs, communicating clearly, and following through to create a positive customer experience. Organized, dependable, and comfortable managing multiple priorities while helping customers move from questions and inquiries to the next step.
Overview
2
2
Languages
1
1
Certification
7
7
years of professional experience
Work History
Client Sales & Guest Services
Sugaring NYC
Sugar Land, TX
03.2025 - Current
- Provided bilingual customer service in a client-focused environment while creating a welcoming and professional experience for every guest.
- Booked, confirmed, and managed appointments while guiding clients in understanding services and selecting options that best met their needs.
- Built strong client relationships through attentive service and personalized recommendations, fostering loyalty and encouraging repeat business.
- Managed multiple customer interactions and appointment needs in a busy environment, maintaining organization, accuracy, and a positive atmosphere.
Packing & Shipping / Learning Ambassador / Process Guide / Auditor
Amazon
Brookshire, TX
05.2022 - Current
- Fulfilled customer orders accurately and efficiently in high-volume environment, ensuring quality and customer satisfaction.
- Trained new employees as Learning Ambassador, clarifying processes and expectations while adapting to diverse learning styles.
- Supported daily floor operations as Process Guide, resolving workflow issues and maintaining efficient workflow.
- Audited processes, communicated feedback directly to employees, and provided practical guidance for improvements.
- Work across teams, adjust to changing priorities, and stay detail-oriented while meeting performance expectations.
Sales Associate / Cashier
Marshalls
Greenfield, WI
07.2021 - 04.2022
- Delivered friendly, direct customer service, assisting shoppers in locating merchandise that fulfilled their needs.
- Operated registers and handled cash accurately while maintaining an efficient checkout experience.
- Stocked merchandise, sorted shipments, managed fitting rooms, and kept customer areas organized.
- Managed customer needs alongside daily store responsibilities, ensuring smooth operations in a busy retail environment.
Sales Associate / Cashier
Journeys
Greendale, WI
04.2019 - 03.2020
- Guided customers in product selection and purchases, delivering personalized service to enhance shopping experience.
- Executed transactions, managed cash and registers, restocked merchandise, and fulfilled online orders efficiently.
- Assisted with daily store operations by organizing inventory and ensuring smooth workflow. while keeping the sales floor and backroom organized.
Education
High School Diploma -
Texas State Licensed Esthetician
Austin, TX06.2024
High School Diploma - undefined
Rufus King International High School
Milwaukee, WI05.2021
Skills
- Customer Service
- Sales & Relationship Building
- Bilingual English/Spanish
- Appointment Scheduling
- Phone & In-Person Communication
- Follow-Up
- Lead/Prospect Support
- Order Processing
- Training & Coaching
- Problem Solving
Certification
Texas State Licensed Esthetician — Avenue Five Institute, Austin, TX — June 2024, Barbicide Certification.
LANGUAGES
English — Fluent
Spanish — Fluent
Timeline
Client Sales & Guest Services
Sugaring NYC
03.2025 - Current
Packing & Shipping / Learning Ambassador / Process Guide / Auditor
Amazon
05.2022 - Current
Sales Associate / Cashier
Marshalls
07.2021 - 04.2022
Sales Associate / Cashier
Journeys
04.2019 - 03.2020
High School Diploma - undefined
Rufus King International High School
High School Diploma -
Texas State Licensed Esthetician