America Gasanov
Chula Vista,CA
Summary
Dedicated hospitality professional with extensive customer service experience, exceptional interpersonal skills, and a proven track record of delivering outstanding client experiences. Expertise in high-pressure environments, team collaboration, and personalized service management.
Overview
16
16
years of professional experience
Work History
Guest Services & Client Care Professional
IHSS Public Authority
09.2022 - Current
- Deliver personalized care services with meticulous attention to individual client needs
- Manage complex schedules, including medical appointments and daily living activities
- Maintain strict confidentiality and adhere to professional healthcare standards
- Develop trust-based relationships through compassionate and professional interaction
Automotive Customer Service Specialist
Better Road Automotive LLC
11.2020 - 11.2024
- Provide exceptional customer-centric sales approach
- Develop personalized vehicle recommendations based on individual client requirements
- Negotiate prices and manage client expectations with professionalism
- Developed rapport with customers, fostering long-term relationships and repeat business.
Credit Union Customer Service Consultant
Autoland LLC
11.2014 - 04.2020
- Procured 100-200 leads monthly from 6 Mission Federal Credit Union branches.
- Educated staff on organizational mission and goals to help employees achieve success.
- Designed tailored training programs for employees at various levels within the organization, boosting overall skillsets.
- Enhanced communication among team members to foster collaborative and supportive work environment.
Restaurant Service Professional
Multiple Establishments
11.2008 - 04.2013
- Excelled in high-pressure, fast-paced hospitality environments
- Managed diverse catering needs from small gatherings to large corporate events
- Resolved customer concerns with calm, solution-focused approach
- Consistently enhanced guest experience through attentive service
Education
High School Diploma -
Helix High School
La Mesa, CA06-2007
Skills
- Interpersonal communication
- Time management
- Conflict resolution
- Delegation
- Customer service
- Adaptability
Timeline
Guest Services & Client Care Professional
IHSS Public Authority
09.2022 - Current
Automotive Customer Service Specialist
Better Road Automotive LLC
11.2020 - 11.2024
Credit Union Customer Service Consultant
Autoland LLC
11.2014 - 04.2020
Restaurant Service Professional
Multiple Establishments
11.2008 - 04.2013
High School Diploma -
Helix High School
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