Amenda Takemoto
Bakersfield,CA
Summary
Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. Knowledgeable about cold care practices and documentation requirements.
Overview
6
6
years of professional experience
Work History
Customer Account Specialist
U.S. COLD STORAGE
02.2018 - Current
- Process accurate semi-monthly & monthly billing.
- Keep AR current with minimal aged ARs.
- Submit invoice for payment thru third party website.
- Confirm inbounds and post outbound paperwork.
- Credit new order.
- Process transfer in storage.
- Update Rate Sheets.
- Update new Rate into CLM
- Adhered to standards of quality and service as well as all compliance requirements.
- Liaised between warehouse personnel for customer needs.
- Provide telephone help to customers and drivers.
- Secured on-time payments and collected on delinquent accounts.
Education
High School Diploma -
Belmont High School, CA
Los Angeles, CASkills
- Correspondence Writing
- Customer Relationship Development
- Account Updating
- Customer Experience
- Billing Resolutions
- Information Updates
- Correcting Discrepancies
- Clerical Support
- Quality Standards Adherence
- Client Correspondence
- Returns and Refunds
- Client Engagement
- Inquiry Requests
- Customer Care
- Corrective Actions
- Organizational Skills
- Customer Loyalty
- Delinquent Account Notification
- Bill Processing
Timeline
Customer Account Specialist
U.S. COLD STORAGE
02.2018 - Current
High School Diploma -
Belmont High School, CA