Amen Ra Mayes
West Chester,OH
Summary
Detail-oriented customer service associate known for effective communication and team collaboration. Successfully managed customer inquiries and complaints, contributing to a positive service environment. Ready to bring expertise to enhance operational efficiency and customer engagement.
Overview
4
4
years of professional experience
Work History
Walmart Electronics Associates
Walmart
Hamilton, OH
02.2026 - Current
- Assisted customers with product inquiries and troubleshooting electronic devices.
- Organized and maintained electronics department displays to enhance customer experience.
- Executed inventory management processes, ensuring accurate stock levels and availability.
- Provided technical support for electronic products, resolving customer concerns efficiently.
Customer Service Associate
Wawa
Fairfield, OH
04.2025 - 10.2025
- Processed transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of service areas and displays.
- Collaborated with team members to ensure smooth operations.
- Resolved customer complaints with empathy and effective solutions.
- Stocked shelves and replenished items to meet customer demand.
- Educated customers on promotions and loyalty programs available.
- Greeted customers and identified their needs.
- Resolved customer inquiries in a timely manner.
Cross Trainer
Shake Shack
Liberty, OH
08.2023 - 07.2024
- Trained new team members on food preparation and safety procedures.
- Assisted in maintaining cleanliness and organization of the dining area.
- Provided excellent customer service by taking orders and addressing inquiries.
- Supported kitchen staff during peak hours by preparing ingredients efficiently.
Customer Service Associate
AMC Theatres
Westchester, OH
01.2022 - 08.2023
- Assisted customers with inquiries and product selections.
- Maintained cleanliness and organization of service areas and displays.
- Collaborated with team members to ensure smooth operations.
- Kept work area neat, clean, and well-stocked at all times.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
Education
Bachelor of Science - Psychology (Pre-Med)
Howard University
Washington, District of Columbia, DC05.2028
Skills
- Customer service
- Team collaboration
- Conflict resolution
- Data analysis
- Critical thinking
- Effective communication
- Tactful and diplomatic
- Research skills
- Time management
Affiliations
Mentor, Bison Buddies - Washington, DC (2026-Present)
Timeline
Walmart Electronics Associates
Walmart
02.2026 - Current
Customer Service Associate
Wawa
04.2025 - 10.2025
Cross Trainer
Shake Shack
08.2023 - 07.2024
Customer Service Associate
AMC Theatres
01.2022 - 08.2023
Bachelor of Science - Psychology (Pre-Med)
Howard University
Education and Training
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