Summary
Overview
Work History
Education
Skills
Timeline
Generic

Duc Nguyen

Wichita,KS

Summary

Proven track record of enhancing customer satisfaction and streamlining inventory at Walmart, strong leadership and problem solving abilities. Able to use Catia and Auto CAD after the course at school. With a strong academic record and hands on some project with my friends at school like designed the motor for our final project in our Catia class. Adept at communication skills, data analysis, project management and teamwork. Eager to leverage about designing skills and passion for airplane industry to contribute to your company as an employee. Committed to learn and growing within a dynamic team environment while delivering impactful results.

Overview

4
4
years of professional experience

Work History

Walmart Associates

Walmart
02.2022 - Current
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Solving the problems that our team have.
  • Cross-trained existing employees to maximize team agility and performance.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Established team priorities, maintained schedules and monitored performance.

Server

Jacky Chan Sushi
06.2020 - 06.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Education

Bachelor of Mechanical Engineering - Mechanical Engineering

Wichita State University
Wichita, KS
06.2027

Skills

Customer Service

Time Management

Attention to Detail

Leadership Qualities

Computer Skills

Problem solving

Creative with the solution

Math skills

Timeline

Walmart Associates

Walmart
02.2022 - Current

Server

Jacky Chan Sushi
06.2020 - 06.2022

Bachelor of Mechanical Engineering - Mechanical Engineering

Wichita State University
Duc Nguyen