Marshall Pierre
West Babylon,NY
Summary
Highly adaptable individual bringing several years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Walmart sale associate / Walmart service writer
Walmart
West Babylon
06.2022 - Current
- Assisted customers with service inquiries and product information.
- Managed service appointments and work orders for customers.
- Collaborated with technicians to ensure timely vehicle repairs.
- Processed payments and handled customer transactions efficiently.
- Educated customers on vehicle maintenance and service options.
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Communicated repair information to customers in a professional manner.
- Conferred with customers to understand service needs and write up accurate orders.
- Resolved customer complaints regarding service quality or billing issues promptly and professionally.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Advised customers on preventative maintenance schedules for their vehicles based on manufacturer recommendations.
- Processed payments for completed services using cash register or point-of-sale systems.
- Maintained customer database with current contact information and vehicle records.
- Assisted technicians in locating parts from vendors when needed for specific jobs.
Education
Artists Designer -
Art Institute of Manhattan’s
Manhattan, NY 08.2017 - 11.2021
Skills
- Customer service
- Service appointment management
- Work order processing
- Basic vehicle maintenance
- Effective communication
- Complaint resolution
- Schedules coordination
- Communicating with clients
- [Language] fluency
- Appointment scheduling
- Strong organization
- Coordinating schedules
- Record preparation
- Maintaining status reports
- Sales transactions
- FLUENT IN [LANGUAGE]
Languages
English
Full Professional
French
Professional
Timeline
Walmart sale associate / Walmart service writer
Walmart
06.2022 - Current
Artists Designer -
Art Institute of Manhattan’s
08.2017 - 11.2021