Amenuel Shewaferahu Kuratu
Washington,USA
Overview
16
16
years of professional experience
Work History
General Manager, Business Development
Pure Medi
Washington, DC
10.2024 - Current
- Optimized internal processes to streamline sales operations for improved efficiency and productivity.
- Identified skill gaps within the team and recommended relevant training programs, enhancing overall performance and productivity.
- Managed cross-functional teams to execute business expansion initiatives successfully.
- Forged strategic alliances with relevant organizations, expanding the company''s network and influence in the industry.
- Spearheaded trade show participation efforts to showcase products/services while networking with potential partnerscustomers.
- Led product launches that contributed to significant increases in market penetration and brand awareness.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Customer Care Executive
Za Culture
Washington, DC
06.2021 - 08.2023
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Took ownership of customers issues to follow problems through to resolution.
Customer Support Specialist
RadioShack
Silver Spring, MD
07.2018 - 03.2020
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Adhered to procedures while efficiently managing high volumes of inbound calls.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Server
HILTON CANOPY (THE WHARF)
Washington, DC
01.2017 - 07.2018
- Provide good customer service, take orders and deliver food
- Processing payment
- Greeting customers
- Cleaning tables and dining area
Server, Bartender
AG KITCHEN
Silver Spring, MD
01.2015 - 01.2016
- Present menus and help customers select food/beverages
- Take/serve orders and answer questions or make recommendations for other products
- Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
Barista, Line cook and prep, Cashier
PANERA BREAD
Chevy Chase, MD
01.2011 - 05.2013
- Preparing and serving a variety of coffee drinks, along with pastries and cookies
- Assist in the preparation of meals by chopping vegetables, making salads and putting together entrees
Host, server
TGI FRIDAY'S
Silver Spring, MD
07.2009 - 09.2011
- Monitoring the open dining sections of the restaurant for empty and cleaned tables
- Estimating wait time for guests
- Provide good customer service, take orders and deliver food
- Greeting customers
Education
Marketing - Digital Marketing
Indiana University, Bloomington
Bloomington, IN06.2022
High School Diploma -
COLUMBIA HEIGHTS EDUCATIONAL CAMPUS
05.2011
IT certificate -
IT ESSENTIALS
12.2001
Skills
- Sales strategy development
- Business networking
- Proposal writing
- Financial acumen
- Customer service
- Team leadership
- Relationship building and management
- Customer relationship management
- Prospect targeting
Personal Information
- Number of Children: 1
- Date of Birth: 07/04/93
- Marital Status: Single
Languages
Amharic
Native or Bilingual
Spanish
Elementary
English
Native or Bilingual
Timeline
General Manager, Business Development
Pure Medi
10.2024 - Current
Customer Care Executive
Za Culture
06.2021 - 08.2023
Customer Support Specialist
RadioShack
07.2018 - 03.2020
Server
HILTON CANOPY (THE WHARF)
01.2017 - 07.2018
Server, Bartender
AG KITCHEN
01.2015 - 01.2016
Barista, Line cook and prep, Cashier
PANERA BREAD
01.2011 - 05.2013
Host, server
TGI FRIDAY'S
07.2009 - 09.2011
High School Diploma -
COLUMBIA HEIGHTS EDUCATIONAL CAMPUS
IT certificate -
IT ESSENTIALS
Marketing - Digital Marketing
Indiana University, Bloomington