AMERIA PRIDE
Houston,TX
Summary
Goal-driven assistant store manager with several-year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
PLS Financial Services
Houston, TX
03.2023 - 11.2024
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
Assistant Store Manager
Family Dollar
Houston, TX
12.2021 - 03.2023
- Resolved customer complaints regarding storage and delivery of goods.
- Monitored stock levels and identified ordering needs.
- Conducted monthly inventories to determine accuracy of records.
- Audited incoming shipments against purchase orders to verify accuracy and quality standards are met.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries and provided accurate information regarding products and services.
Server
Dave and Buster
Houston, TX
03.2020 - 01.2022
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Education
HOUSTON CAN ACADEMY
Houston, TX06-2017
Skills
- Stock management
- Budgeting and cost control
- Systems and software expertise
- Operations
- Business development and planning
- POS systems operations
- Supervision and training
- Project Management
- Staff training/development
- Communication
- Problem-solving abilities
- Customer Relationship Management
- Sales management
- Scheduling
- Time management abilities
- Staff Training
- Staff hiring
Timeline
Assistant Store Manager
PLS Financial Services
03.2023 - 11.2024
Assistant Store Manager
Family Dollar
12.2021 - 03.2023
Server
Dave and Buster
03.2020 - 01.2022
HOUSTON CAN ACADEMY