America Gaytan
El Paso,TX
Summary
Experienced manager skilled in directing and improving operations through employee motivational strategies and strong policy enforcement. Proficient in staying up-to-date with best practices, market trends, and regulatory requirements within the industry. Talented leader with an analytical approach to business planning and a knack for day-to-day problem-solving.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
Allstate Insurance-El Paso, TX
01.2019 - Current
- Responsible for running the office
- Supervised 4 employees
- Managed marketing, advertising, sales and customer relations
- Handled day-to-day operations
- Managed shifts
- Handled all sales reporting
- Made daily deposits
- Kept sales volume high by Telemarketing
- Assured customer satisfaction at all times
- Closed and opened office
- Cleaned office
- Trained newly hired employees
- Analyzed potential client requirements and prepared comprehensive plans that meet individual insurance needs and financial goals
- Applied organization and time management skills when coordinating and responding to inbound telephone and email inquiries
- Consistently met and exceeded agency goals while maintaining an 88% minimum client satisfaction rate
- Researched and stayed abreast of current insurance regulations to proactively inform clients of policy and fee updates
- Advised current and potential clients on home, auto, and life insurance benefits and options designed to provide personal and property protection in unforeseen circumstances.
Sales Consultant
Viva Mazda-El Paso, TX
09.2018 - 12.2018
- Provided a quick and exceptional customer experience
- Answered client questions
- Assisted customers with locating items
- Assisted customers with reservations
- Responsible for resolving all customer complaints
- Maximized sales transactions.
Sales Associate
METRO PCS WIRELESS-El Paso, TX
05.2017 - 08.2018
- Processed transactions each day in a timely manner
- Built and maintained effective relationships with peers and upper management
- Assisted Operations teams with all non-sell duties as assigned by Sales Team Manager
- Assisted customers in all aspects of service fulfillment by demonstrating proficient use of proprietary devices and applications
- Complied with store policies including but not limited to those concerning attendance and tardiness
- Contributed to a positive work environment
- Delivered results in role to contribute to their stores success
- Demonstrated knowledge of store products and services to build sales and minimize returns
- Determined customer needs based on personal features and other customer preference related factors
- Differentiated the store's brand and products from competitors with real connections with customers
- Ensured service, merchandising, and operational standards are met through company-defined practices and processes
- Influenced customer buying decisions, by communicating information about the quality, value and style of brand
- Maintained a professional attitude with sincerity and enthusiasm reflecting the company's commitment to our customer
- Maintained store standards per Visual Presentation Assessment direction to enhance customer shopping experience
- Performed sales support functions related to POS procedures
- Supported the store to meet or exceed their customer service goals
- Informed customers about all product lines and services offered by the company
- Processed all sales transactions accurately and in a timely fashion
- Answered customers' questions and addressed problems and complaints in person and via phone
- Opened and closed the store, which included counting cash drawers and making bank deposits
- Helped customers select products that best fit their personal needs
- Recommended alternative items if product was out of stock.
Sales Associate
Express-El Paso, TX
10.2015 - 07.2017
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Described product to customers and accurately explained details and care of merchandise
- Politely assisted customers in person and via telephone
- Provided an elevated customer experience to generate a loyal clientele
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Answered product questions with up-to-date knowledge of sales and store promotions
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Provided ongoing guest service, including giving fashion advice
- Maintained cleanliness and presentation of stock room and production floor
- Built long-term customer relationships and advised customers on purchases and promotions
- Helped drive sales goals and achieve monthly quotas
- Organized store merchandise racks by size, style and color to promote visually appealing environment
- Routinely answered customer questions regarding merchandise and pricing
- Dedicated to continuously improving sales abilities and product knowledge
- Asked open-ended questions to assess customer needs
- Recommended alternative items if product was out of stock
- Marked clearance products with updated price tags
- Processed shipments and maintained organized stock shelves
- Completed floor replenishment to guarantee size availability and promote customer satisfaction.
Sales Associate, Seasonal
Time Square Watches-El Paso, TX
11.2016 - 01.2017
- Processed transactions each day in a timely manner
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Answered customers' questions and addressed problems and complaints in person and via phone
- Opened and closed the store, which included counting cash drawers and making bank deposits
- Helped customers select products that best fit their personal needs
- Recommended alternative items if product was out of stock
- Maintained visually appealing and effective displays for the entire store
- Educated customers on product and service offerings
- Offered exceptional customer service to differentiate and promote the company brand
- Consulted with customers on the latest styles and trends
- Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience
- Kept the showroom clean and maintained neat, orderly product displays
- Built customer confidence by actively listening to their concerns and giving appropriate feedback
- Kept current on market and product trends to effectively answer customer questions
- Communicated merchandise needs and issues to appropriate supervisors in a timely fashion
- Communicated information to customers about product quality, value and style
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
- Built and maintained effective relationships with peers and upper management
- Informed customers about all product lines and services offered by the company
- Processed all sales transactions accurately and in a timely fashion.
Education
Associates in Criminal Justice -
El Paso Community College
El Paso, TX12.2017
High School Diploma -
HORIZON HIGH SCHOOL
Horizon City, TX06.2015
Skills
- Retail Sales
- Client Relations
- Telemarketing
- Sales Management
- Cold Calling
- Research
- Front Desk
- Account management
- Customer service
- Sales
- Marketing
- Supervising experience
Certification
Insurance License, 03/2019, Present
Additionalinformation - Corecompetencies
- Customer Service
- Bilingual
- Fast Pace Worker
- Quick learner
- High dependable
- Strong client relations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
Allstate Insurance-El Paso, TX
01.2019 - Current
Sales Consultant
Viva Mazda-El Paso, TX
09.2018 - 12.2018
Sales Associate
METRO PCS WIRELESS-El Paso, TX
05.2017 - 08.2018
Sales Associate, Seasonal
Time Square Watches-El Paso, TX
11.2016 - 01.2017
Sales Associate
Express-El Paso, TX
10.2015 - 07.2017
Associates in Criminal Justice -
El Paso Community College
High School Diploma -
HORIZON HIGH SCHOOL
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