America Hernandez

• Managed high call volumes while maintaining professionalism and customer satisfaction.
• Provided accurate information regarding services and appointment scheduling for clients.
• Adapted quickly to changing protocols and procedures in a fast-paced environment.
• Monitored and resolved client inquiries, escalating issues when necessary for resolution.
• Relayed and transcribed written and verbal messages to personnel.
• Managed a high volume of inbound calls while accurately documenting interactions in the company database.
• Maintained high-quality service standards with consistent adherence to company policies and procedures.
• Adapted quickly to new technologies and software applications, streamlining workflow efficiency for faster response times.
• Supported team members during peak hours to ensure smooth operations and timely responses to caller needs.
• Answered incoming calls, greeted callers, provided information and transferring calls to appropriate parties.
• Handled difficult situations calmly and professionally, demonstrating excellent conflict resolution skills when necessary.
• Resolved customer issues through research and problem solving.
• Reduced call wait times for improved customer experience by efficiently routing calls to appropriate departments.
• Maintained high level of customer service through friendly and polite demeanor.
• Assisted callers with problem resolution, ensuring satisfactory outcomes for both customers and the company.

- answering phone calls, emails, and faxes

- using programs like Excel and word

- sent out invoices and quotes and processed payments

- files out work orders to warehouses

- assisted customers with products

- opened and cleaned the office and work area

• Processed customer transactions accurately and efficiently using point-of-sale systems.
• Maintained cleanliness and organization of work area to ensure compliance with health standards.
• Managed cash drawer, ensuring balanced transactions at the end of each shift.
• Collaborated with team members to optimize workflow during peak service times.