America Jimenez
Dallas,TX
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
Virgin Hotels
Dallas, TX
12.2023 - Current
- Greeted customers warmly and made them feel welcome.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Processed payments for room reservations using cash registers or point-of-sale systems.
- Responded promptly to customer inquiries in a professional manner over the phone or in person.
- Skillfully juggle several tasks at the same time.
- Able to grasp new concepts quickly.
PBX Hotel Operator
Virgin Hotels
Dallas, TX
12.2023 - 02.2024
- Greeted guests and answered inquiries regarding hotel services, facilities, and hours of operation.
- Performed administrative tasks such as filing documents, entering data into systems, preparing reports and updating databases.
- Operated telephone switchboard to provide information, take messages and forward calls.
Education
High School Diploma -
Dallas Can
325 W Twelfth St, Dallas, TX 7520806-2021
Skills
- Follow-up skills
- Computer skills
- Hospitality services
- Quick Learner
- Experienced with System Integration
- Fluent in Two Languages
Languages
English
Professional
Spanish
Professional
Timeline
Front Desk Receptionist
Virgin Hotels
12.2023 - Current
PBX Hotel Operator
Virgin Hotels
12.2023 - 02.2024
High School Diploma -
Dallas Can