Ramon Diaz
Miami,FL
Summary
Dedicated and personable customer service professional with a proven track record of delivering exceptional customer experiences. Skilled in resolving client issues, building strong relationships, and maintaining high levels of satisfaction. Experienced in both front line customer support and back office operations, with expertise in troubleshooting, account management, and communication. Adept at multitasking in fast paced environments while maintaining a calm, positive demeanor. Passionate about problem solving and committed to ensuring customer needs are met with efficiency and care.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Fired up Athletic Force
Miami Beach, Florida
12.2023 - 09.2024
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
- Resolved guest complaints promptly, fostering an atmosphere of understanding and goodwill.
- Trained new hires on company policies, software systems, and best practices for front desk operations, leading to successful onboarding experiences.
- Coordinated with housekeeping staff to guarantee timely room availability for incoming guests.
Customer Service Representative
Alttoglass-USA
Miami, FL
04.2021 - 11.2023
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Classified and summarized financial data to compile and enter in financial records
- Handled accounts payable and receivable, including invoicing and payment processing.
Education
High School Diploma -
Hialeah High School
Hialeah, FL06-2022
Skills
- Customer service
- Problem resolution
- Computer proficiency
- Microsoft Excel
- Payment processing
- Microsoft outlook
- Scheduling
- Follow-up skills
- Order processing
- Attention to detail
- Office organization
- Office management
- Intuit quickbooks
Timeline
Front Desk Receptionist
Fired up Athletic Force
12.2023 - 09.2024
Customer Service Representative
Alttoglass-USA
04.2021 - 11.2023
High School Diploma -
Hialeah High School