Karmeka Ford
Summary
Dear Hiring Manager,
I believe the position you currently have open would be an ideal fit with my experience. I deliver high quality work consistently while meeting deadlines and maintaining strict internal rules and procedures.I'm highly organized, efficient and proactive with extensive experience in Call Center, Patient Access, Receptionist, and Customer Service I feel that my skill sets and knowledge fit perfectly with the requirements you are looking for.
Overview
14
14
years of professional experience
Work History
Front Desk Receptionist
H2Bravo
08.2023 - 02.2026
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated scheduling for appointments, meetings, and room bookings efficiently.
- Maintained accurate records of visitor logs and inquiries to enhance service delivery.
Patient Access Representative
Savard
12.2018 - 07.2023
- Managed patient check-in and registration processes efficiently.
- Coordinated insurance verification and pre-authorization tasks effectively.
- Assisted patients with scheduling appointments and navigating healthcare services.
Call Center Representative
GE Healthcare
06.2012 - 11.2018
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Utilized CRM software to track interactions, ensuring accurate documentation of customer communications.
- Collaborated with cross-functional teams to enhance service delivery and improve customer satisfaction ratings.
Education
High School Diploma -
Istrouma High School
2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Complaint handling
- Microsoft Excel
- Payment processing
- Client relations
- Microsoft outlook
- Scheduling
- Follow-up skills
- Paperwork processing
- Appointment scheduling
Timeline
Front Desk Receptionist
H2Bravo
08.2023 - 02.2026
Patient Access Representative
Savard
12.2018 - 07.2023
Call Center Representative
GE Healthcare
06.2012 - 11.2018
High School Diploma -
Istrouma High School