America Limon
Cleburne,TX
Summary
Accomplished Store Manager and Online Personal Shopper with a proven track record at Walmart and Apos Western Wear. Expert in inventory control and customer service, enhancing shopping experiences and boosting satisfaction. Demonstrates exceptional leadership and relationship-building skills, significantly increasing sales and profitability through strategic planning and quality management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Online Personal Shopper
Walmart
09.2021 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Store Manager
Apos Western Wear
09.2020 - 12.2024
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Developed and implemented strategies to increase sales and profitability.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Gathered financial information, prepared documents, and closed books.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Assisted in maintaining the day to day on the three stores that Apos owned, and this included the responsibilities stated above.
Education
Associate of Science - Accounting
Hill College
Cleburne, TX05-2027
Associate of Science - Cosmetology
Hill College
Cleburne, TX09-2021
High School Diploma -
Wanda R Smith High School
Keene, TX06-2021
Skills
- Patience and empathy
- Sales experience
- Effective leader
- Customer service expertise
- Relationship building
- Team building
- Inventory control
- Goal setting
- Quality management
- Verbal and written communication
Certification
- Cosmetology
Languages
Spanish
Native or Bilingual
Timeline
Online Personal Shopper
Walmart
09.2021 - Current
Store Manager
Apos Western Wear
09.2020 - 12.2024
Associate of Science - Accounting
Hill College
Associate of Science - Cosmetology
Hill College
High School Diploma -
Wanda R Smith High School