America Lopez
Summary
Licensed Account Manager specializing in Commercial and Personal Insurance Lines with a proven track record in client collaboration and policy management. Demonstrated expertise in developing effective business and renewal strategies, ensuring precise application submissions. Enhanced operational efficiency through thorough verification of endorsements and policy changes. Focused on maintaining high customer satisfaction while implementing operational diligence to minimize errors and omissions.
Overview
28
28
years of professional experience
1
1
Certification
Work History
SBU Account Manager
InterWest Insurance Services
Roseville
02.2024 - Current
- Resolved client inquiries and issues efficiently to maintain satisfaction levels.
- Maintained accurate records of client interactions in the management system.
- Managed multiple accounts simultaneously while meeting deadlines.
- Renewed existing accounts by building relationships with clients.
- Analyzed client data and identified opportunities for growth.
Commercial Lines Account Manager
Winton-ireland, Strom & Green Insurance Agency
Turlock
10.2022 - 08.2023
- Served as primary contact, responsible for developing and maintaining strong client relationships.
- Maintained accurate and organized accounts by appropriately documenting conversations with clients and carrier representatives entering information into agency management systems.
- Processed coverage adjustments, endorsements, and agency and direct bill statements.
- Verified the accuracy of policies issued by comparing issuance to application submission, and checking for discrepancies.
- Processed workers compensation applications calculating employers' liability XMOD, class ratings, and FEIN numbers.
- Collaborate with underwriting and claim departments by answering questions or concerns, and replying to email inquiries in a prompt and timely manner.
- Executed marketing strategies to top carriers; Zenith, Travelers, Philadelphia, Nationwide, and Berkshire Hathaway.
- Analyzed marketing results and created recommendation proposals to Producers.
- Maintained above-average retention on assigned book of business.
- Managed customer accounts by ensuring the accuracy of customer information, and payments applicable.
- Analyzed client financial information and made recommendations for products and services.
- Developed new business from existing accounts by identifying cross-selling opportunities when appropriate.
Account Executive
AMS Services Of Central California
Merced
06.2018 - 01.2021
- Processed money transfers using secure systems and protocols.
- Verified customer identities to ensure compliance with regulations.
- Assisted customers with transaction inquiries and resolved issues effectively.
- Maintained accurate records of all transactions for auditing purposes.
- Educated customers on various money transfer options and fees.
- Ensured that all policies related to money transfers were followed at all times.
Insurance Account Manager
State Farm Insurance Justi Smith
Merced
11.2017 - 04.2018
- Maintain consistent and continuous communication with assigned clients.
- Manage tasks related to new business setup,applications and marketing.
- maintain current and accurate client data in the agency management system
- Coordinated policy renewals and ensured compliance with industry regulations.
- De-escalated customer interactions by providing alternative solutions to issues.
Probation Administator Intern
Merced County Probation Department
Merced
01.2015 - 06.2015
- Assisted with case management tasks to support probation officers.
- Maintained accurate records using the county's case management system.
- Supported the preparation of reports and documentation for court hearings.
- Communicated effectively with clients, community agencies, and court personnel.
Agency Office Manager
State Farm Agency Margaret Biddison
Merced
11.2007 - 06.2009
- Managed daily office operations to ensure efficient workflow and organization.
- Coordinated schedules and appointments for agents and clients effectively.
- Assisted in training new staff on company policies and systems.
- Facilitated communication between agents, clients, and insurance providers.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed daily operations of insurance agency to ensure smooth workflow.
- Coordinated with underwriters to assess risks and determine coverage options.
- Maintained accurate records of policies, claims, and financial transactions for audits.
- Recruited qualified candidates for open positions within the organization.
- Facilitated communication between agents, underwriters, and claims personnel.
Collection Specialist
Collection Service Of Merced County
Merced
01.2005 - 01.2007
- Reviewed and analyzed account information to identify delinquent accounts.
- Assisted in compliance with federal regulations regarding collections procedures.
- Assisted customers with financial hardship by offering alternative payment plans or other solutions that would benefit both parties.
- Maintained records of collection activities for each account, including contact attempts, payment arrangements and resolution status.
Account Representative Assistant
Golden Valley Insurance Agency
Firebaugh
01.1998 - 02.1999
- The first point of contact representative, greeted customers, answered telephone calls, maintained producer's calendar appointments and networks.
- Processed payments, issued receipts, and discussed billing inquiries. Updated accounts to reflect new premium balances.
- Responded to producer requests, collecting signatures on documents related to Acords, premium financing, exclusion agreements.
- Created agency letterheads, documents, and spreadsheets.
- Promoted positive agency values and office spirit creating friendships and trust among co workers.
Education
Designation - Qualified Commercial Lines Specalist
Total CSR Insurance Platform
Ladera Ranch, CA04-2024
Bachelor Of Arts - Criminal Justice
California State University
Turlock, CA06.2013
Associate Of Arts - Criminal Justice
Merced College
06.2013
Skills
- Agency Management systems, Applied Epic, AMS 360
- Software Document systems: Indio by Vertafore, Fox It, Adobe, ImageRight
- Microsoft Office, Excel, Word, PowerPoint, Teams
- Insurance Services Office ISO forms: Commercial General Liability (CGL) Commercial Property (CP) Businessowners Policy (BP) Commercial Auto (CA) Commercial Umbrella/Excess Liability (CU)
- California Fair Plan
- Managing General Agent (MGA) collaboration in underwriting, binding coverage, bridge between insurers and agents
- Specialize in Property, General and Professional liability, Cyber Liability, and surplus lines
- Surplus Lines required forms D1, SL2
Certification
California Property & Casualty Insurance Producer #0G37049, 02/2008, 06/2022, 08/31/24
Languages
English & Spanish
Languages
English
Professional
Spanish
Professional
Timeline
SBU Account Manager
InterWest Insurance Services
02.2024 - Current
Commercial Lines Account Manager
Winton-ireland, Strom & Green Insurance Agency
10.2022 - 08.2023
Account Executive
AMS Services Of Central California
06.2018 - 01.2021
Insurance Account Manager
State Farm Insurance Justi Smith
11.2017 - 04.2018
Probation Administator Intern
Merced County Probation Department
01.2015 - 06.2015
Agency Office Manager
State Farm Agency Margaret Biddison
11.2007 - 06.2009
Collection Specialist
Collection Service Of Merced County
01.2005 - 01.2007
Account Representative Assistant
Golden Valley Insurance Agency
01.1998 - 02.1999
Designation - Qualified Commercial Lines Specalist
Total CSR Insurance Platform
Bachelor Of Arts - Criminal Justice
California State University
Associate Of Arts - Criminal Justice
Merced College