America Martinez

Provided customer service and technical support for multiple state administered programs, including vehicle emissions testing and hunting and fishing licensing services. Handled inbound calls, providing general information, answering customer questions, and resolving service related concerns. Diagnosed and troubleshot emissions testing equipment and systems to help resolve technical issues and minimize service interruptions. Provided technical troubleshooting and customer assistance for equipment used in hunting and fishing license services. Guided customers through troubleshooting steps and solutions while maintaining a professional, patient, and customer focused approach. Managed a variety of customer inquiries across multiple programs while ensuring accurate and timely information.

Facilitated clear communication between healthcare providers and patients from diverse linguistic backgrounds. Interpreted medical terminology accurately in real time during consultations and patient assessments while maintaining patient confidentiality. Registration and checking in/out patients. Entering and updating information in computers such as the WEB Immunization site. Patient scheduling with our office, doctors and hospitals for outside referrals, such as mammograms, gynecology offices, prenatal ultrasounds and any associated outside procedure. Processing, entering and printing immunization records, medical records, WIC issuance and EWIC card issuance, Passport /Medicaid presumptive applications, scheduling, coding of each medical visit, and filing of medical charts. Computer programs used: CDP Portal and Kentucky Patient Scheduling Systems-Bridge, Medicaid, Passport Health, Coventry, Humana Care and Well Care/Aetna and Anthem Blue Cross and Blue Shield of KY systems, Outreach lab entry and pull results system. Microsoft Excel, Power Point, Publisher 2007, and various other Microsoft Word programs. Yearly OSHA training and certification.