America Phillips
Sierra Vista,AZ
Summary
Experienced Medical Assistant and Case Aide with a strong background in care coordination, client safety, and accurate documentation. Known for building trust, supporting smooth care, and maintaining organized records in fast-paced clinical settings.
Overview
1
1
Language
7
7
years of professional experience
Work History
Case Aide
Division Of Developmental Disabilities
Sierra Vista, AZ
08.2026 - Current
- Organized paperwork, correspondence, and resource materials to streamline case operations.
- Maintained strict confidentiality regarding sensitive client information in accordance with agency policies and legal requirements.
- Developed strong rapport with clients by demonstrating empathy, active listening, and effective communication skills.
- Managed caseload efficiently through time-management skills and task prioritization techniques.
- Participated in staff meetings to review cases, share updates, and discuss strategies for successful outcomes.
- Assisted case managers with daily client support and routine administrative tasks.
Medical Assistant
Yakima Valley Farm Workers Clinic
Walla Walla, WA
08.2025 - 10.2025
- Roomed patients, recorded vital signs, and prepared exam rooms for clinical visits.
- Documented patient histories and visit details in electronic health records with accuracy.
- Assisted providers with minor procedures, specimen collection, and point-of-care testing.
- Coordinated appointment scheduling, referrals, and follow-up communications for continuity of care.
- Supported medication preparation, immunizations, and treatment workflows under provider direction.
- Responded to patient phone calls, relayed messages, and reinforced care instructions clearly.
- Maintained medical supplies, stocked exam rooms, and ensured equipment readiness throughout clinic operations.
- Collaborated with care teams to support efficient, patient-centered service in fast-paced clinical settings.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Medical Assistant
Desert Sky Pain and Spine
Sierra Vista, AZ
04.2023 - 07.2023
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Medical Assistant
Genesis Ob/Gyn
Sierra Vista, AZ
10.2022 - 12.2022
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Documented patient histories and visit details in electronic health records with accuracy.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Medical Assistant
Chiricahua Community Health Centers
Sierra Vista, AZ
05.2019 - 11.2019
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Education
Certified Medical Assistant - Health Education
Cochise College
Sierra Vista, AZ05-2019
High School Diploma -
Mission Bay High SChool
San Diego, CA06-2008
Skills
- Care coordination
- Client safety
- First aid certification
- Attention to detail
- Organizational skills
- Problem-solving
- Teamwork and collaboration
- Ethical practices
- Relationship building
Languages
Spanish
Native or Bilingual
Timeline
Case Aide
Division Of Developmental Disabilities
08.2026 - Current
Medical Assistant
Yakima Valley Farm Workers Clinic
08.2025 - 10.2025
Medical Assistant
Desert Sky Pain and Spine
04.2023 - 07.2023
Medical Assistant
Genesis Ob/Gyn
10.2022 - 12.2022
Medical Assistant
Chiricahua Community Health Centers
05.2019 - 11.2019
Certified Medical Assistant - Health Education
Cochise College
High School Diploma -
Mission Bay High SChool