Emily Goewey
WITT,IL
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
4
4
years of post-secondary education
13
13
years of professional experience
Work History
Case Manager and Homecare Aide Supervisor
Care Planning Institute
Swansea, Illinois
09.2025 - Current
- Coordinated staff schedules to optimize patient care delivery, ensuring timely support for all patients.
- Led staff training and development initiatives, resulting in improved service quality and team skill enhancement.
- Advocated for patients by coordinating comprehensive care plans and fostering professional communication.
- Reviewed documentation for compliance, supporting Care Planning Institute's operational standards and best practices.
Branch Manager
Brightstar Care
Springfield, IL
02.2024 - 09.2025
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Collaborated with leadership to improve branch workflow and service delivery.
- Resolved staffing issues and client concerns with professionalism.
- Resolved escalated customer complaints in a timely manner.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Monitored compliance with company policies and care standards.
Physician Practice Manager
Hshs Medical Group
Greenville, IL
05.2022 - 02.2024
- Supervised clinic operations across 3 offices, ensuring efficient workflow and optimal patient care.
- Coordinated provider schedules, patient access, and appointment templates.
- Supervised front office staff, clinical support, and service coverage.
- Monitored compliance with HSHS Medical Group policies and care standards.
- Reviewed staffing needs, leave coverage, and daily department assignments.
- Handled patient concerns and directed service issues to proper teams.
- Analyzed data to identify trends in patient care needs, utilization patterns and cost containment opportunities.
- Resolved conflicts between staff members or patients in a timely manner.
- Maintained inventory control over medical supplies used by the practice.
- Monitored patient satisfaction survey results, addressing concerns and implementing actions to enhance patient experience.
- Analyzed patient satisfaction survey results, implementing targeted improvements to elevate service quality.
- Provided training to staff members on proper use of an electronic health record system.
- Provided training to staff members on proper use of an electronic health record system.
Practice Manager
Lafayette Vision Care
Lafayette, IN
06.2013 - 11.2022
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Trained staff on office procedures and patient service standards
- Managed vendor relationships for supplies and services related to the practice.
- Addressed patient concerns and resolved workflow issues to enhance patient satisfaction
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Maintained compliance with clinic policies and recordkeeping systems
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Ensured adherence to OSHA and HIPAA regulations by implementing safety protocols.
- Facilitated the implementation of new technology systems into existing workflows to improve operational efficiency.
- Created and implemented policies and procedures for effective practice management.
- Coordinated staff recruitment and training to maintain adequate coverage.
- Managed inventory levels for frames, lenses, and office supplies to ensure adequate stock. for frames, lenses, and office supplies
Clinic Manager
IUHP
Carmel, IN
08.2021 - 05.2022
- Coordinated staff coverage and training, optimizing daily work assignments for improved clinic operations.
- Reviewed and addressed patient complaints, enhancing service quality and patient satisfaction.
- Collaborated with providers to streamline workflow and enhance care coordination, leading to improved patient experiences.
- Resolved customer complaints by following up on issues and taking corrective action.
- Resolved customer complaints in a timely manner by following up on issues and taking corrective action when necessary.
- Ensured compliance with regulatory requirements related to health insurance plans, HIPAA regulations.
Wellness Coordinator
Wabash Center Inc
Lafayette, IN
08.2020 - 08.2021
- Developed individualized wellness plans with interdisciplinary support teams.
- Coordinated wellness activities for Wabash Center Inc clients and staff.
- Scheduled health screenings, appointments, and preventive care follow-up.
- Trained staff on wellness procedures, safety practices, and client support.
- Communicated with families, providers, and community agencies about care needs.
Director of Nursing
Enlivant
Lafayette, IN
04.2019 - 08.2020
- Directed nursing operations across senior living communities with resident-centered care standards.
- Oversaw clinical assessments, service plans, and care coordination for assisted living residents.
- Managed medication administration practices and controlled nursing documentation for compliance.
- Monitored infection control, safety policies, and regulatory readiness across Enlivant communities.
- Collaborated with physicians, families, and care teams on resident health concerns.
- Led nursing staff hiring, scheduling, coaching, and performance reviews.
- Reviewed incidents, wound care, and change-of-condition reports for clinical follow-up.
- Assessed competency of clinical staff to promote quality, continuity, and safety.
- Resolved conflicts among staff members in a professional manner while maintaining positive working relationships.
Weekend Nursing Supervisor
American Senior Communities
Lafayette, IN
10.2019 - 04.2020
- Supervised weekend nursing staff across senior living community shifts
- Monitored medication passes and nursing procedures for safe resident care
- Coordinated resident care with physicians, families, and interdisciplinary care teams
- Enforced state regulations, company policies, and facility standards
- Coordinated staff scheduling, assignments, and workflow coverage for weekends
- Reviewed clinical documentation to ensure accuracy, compliance, and timely completion
- Conducted rounds and monitored patients' progress over the weekend.
- Addressed and resolved resident concerns promptly to maintain care quality. and escalated critical matters.
- Resolved resident issues promptly to ensure satisfaction and care quality promptly and appropriately escalated matters as needed.
Education
Bachelor of Science - Health Administration
Columbia Southern University
Orange Beach, AL 12.2017 - 07.2019
Licensed Practical Nurse - Practical Nursing
Ivy Tech Community College of Indiana
Lafayette, IN 01.2007 - 08.2009
Skills
- Case management
- Care coordination
- Interdisciplinary collaboration
- Utilization review
- EHR management
- EHR documentation
- Claims management
- Medical coding
- Staff supervision
- Team leadership
- Workflow management
- Program development
- Insurance verification
- Accounts receivable
- Problem solving
- Conflict resolution
Timeline
Case Manager and Homecare Aide Supervisor
Care Planning Institute
09.2025 - Current
Branch Manager
Brightstar Care
02.2024 - 09.2025
Physician Practice Manager
Hshs Medical Group
05.2022 - 02.2024
Clinic Manager
IUHP
08.2021 - 05.2022
Wellness Coordinator
Wabash Center Inc
08.2020 - 08.2021
Weekend Nursing Supervisor
American Senior Communities
10.2019 - 04.2020
Director of Nursing
Enlivant
04.2019 - 08.2020
Bachelor of Science - Health Administration
Columbia Southern University
12.2017 - 07.2019
Practice Manager
Lafayette Vision Care
06.2013 - 11.2022
Licensed Practical Nurse - Practical Nursing
Ivy Tech Community College of Indiana
01.2007 - 08.2009