America Resendiz
El Paso
Summary
Proven leader with expertise in training and mentoring, staff management, and team building, ready to leverage strong decision-making and communication skills to excel as a Supervisor. Demonstrated ability to improve operational efficiency and motivate teams to achieve goals. Eager to contribute to a dynamic organization and drive team success.
Overview
12
12
years of professional experience
Work History
SUPERVISOR
KECH, INC.
02.2021 - Current
- Trained new employees on company policies, procedures and work ethics.
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
- Delegated tasks to team members according to individual strengths.
- Worked closely with upper management to develop strategies for improving operational efficiency within the department.
- Assessed staff performance on a regular basis, providing feedback and coaching as necessary to improve results.
- Directed and supervised team of 15 employees in daily operations.
- Supervised claims processing to ensure compliance with company policies.
TRAINER/TEAM LEADER
HGS
12.2018 - 02.2021
- Educated employees on proper use of organization's products and systems.
- Conducted one-on-one coaching sessions with employees to develop their skills and knowledge.
- Trained existing personnel on new or enhanced applications, products and job functions.
- Maintained accurate records of all training activities, including attendance, evaluations and assessments.
- Provided feedback on employee performance during training sessions, offering constructive criticism when necessary.
CUSTOMER SERVICE REPRESENTATIVE
ALORICA
05.2017 - 12.2018
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
TEAM LEADER
JACK IN THE BOX
04.2014 - 05.2017
- Mentored and coached team members to ensure successful performance.
- Delegated tasks to team members according to project requirements and employee strengths.
- Motivated team to achieve optimal results through effective communication and interpersonal skills.
Education
High School Dipoloma -
JM Hanks High School
Medical Assistant Certification -
Soutbwest University
Skills
- Team supervision
- Coaching and mentoring
- Time management
- [Software] experience
- Policy compliance
Timeline
SUPERVISOR
KECH, INC.
02.2021 - Current
TRAINER/TEAM LEADER
HGS
12.2018 - 02.2021
CUSTOMER SERVICE REPRESENTATIVE
ALORICA
05.2017 - 12.2018
TEAM LEADER
JACK IN THE BOX
04.2014 - 05.2017
High School Dipoloma -
JM Hanks High School
Medical Assistant Certification -
Soutbwest University