America Ruiz Gutierrez
Los Angeles,CA
Summary
Motivated Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. Strengths include strong communication skills coupled with problem-solving abilities and keen attention to workflow efficiency. Have consistently demonstrated leadership qualities by fostering team cohesion and enhancing operational performance in previous roles.
Overview
10
10
years of professional experience
Work History
Shift Leader
Jamba Juice
Marina Del Rey, CA
05.2022 - 02.2025
- Implemented strategies to increase sales and improve service quality.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Resolved customer complaints promptly to maintain a high level of satisfaction. Supervised and led employees to maintain productivity and customer service levels.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises. Delegated tasks to employees and monitored activities and task completion.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
Warehouse Assistant
The Millenium Group
El Segundo
01.2020 - 12.2021
- Assembled cartons, crates, and containers to prepare for shipping.
- Utilized barcode scanner to accurately track all goods entering or leaving the warehouse.
- Used pallet jacks to move items to and from warehouse locations.
- Organized warehouse racks to ensure efficient storage of goods.
- Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
- Organized materials on pallets according to size, weight, and type of item.
- Organized incoming inventory to fit with optimal storage plans and maintain retrieval efficiency.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Coordinated with the shipping department to schedule pick-ups and deliveries.
Security Receptionist
Allied Universal Security Services
El Segundo, CA
05.2016 - 12.2019
- Monitored security cameras to identify any suspicious activity.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Conducted visual inspections of all incoming packages and deliveries.
- Assisted with emergency response procedures such as fire drills, lock downs and evacuations.
- Used company badging system to create badges for new employees and visitors.
- Investigated any reported theft or vandalism incidents immediately.
- Issued visitor badges, assigned parking spaces and maintained visitor logs.
- Verified employee identification cards prior to granting access into secure areas.
Medical Assistant/Front Desk
Clinica de Los Angeles
02.2016 - 05.2016
- Coordinate patient care through the clinic- waiting room, exam room, laboratory and X-ray procedures
- Schedule patients for test, follow up appointments
- Check Inventory and order medical supplies and materials
- Follow clinic guidelines, protocols and participate in making new ones
- Organize HMO, CHDP, Family PACT Charts
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Handled general office duties to support administrative staff during peak hours.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Sales Associate, Grocery Clerk
Superior Grocers
05.2015 - 04.2016
- Offer exceptional customer service to differentiate and promote the company’s brand
- Collaborate with customer service team members to give exceptional service throughout the entire shopping and purchasing experience
- Processed returns, exchanges, and refunds in accordance with company policies. Handled customer complaints in a professional manner.
- Greeted customers and provided exceptional customer service.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Education
MEdical assistant Degree -
UEI
01.2016
High school diploma -
thomas riley high school
01.2014
Skills
- Knowledgeable of local activities
- Computer Savvy
- Detailed-Oriented
- Strong Communication Skills
- Data Entry (75 WPM)
- Bilingual (English & Spanish)
- Cash Handling Accuracy
- Medical Records Management
- Patient Services
- Writing and Verbal Communication
- Office Procedures
- Medical Terminology
- Professional appearance
- Employee scheduling
- Employee attendance monitoring
- Cash handling
- Problem-solving
- Verbal and written communication
- Staff supervision
- Team supervision
- Sales and upselling
- Inventory counts
- Account management
- Client service
- Shift leadership
References
Available upon request
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Shift Leader
Jamba Juice
05.2022 - 02.2025
Warehouse Assistant
The Millenium Group
01.2020 - 12.2021
Security Receptionist
Allied Universal Security Services
05.2016 - 12.2019
Medical Assistant/Front Desk
Clinica de Los Angeles
02.2016 - 05.2016
Sales Associate, Grocery Clerk
Superior Grocers
05.2015 - 04.2016
MEdical assistant Degree -
UEI
High school diploma -
thomas riley high school